Senior Technical Support Engineer, Network

Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárt technológiák
- NETWORK HARDWARE LAN VIRTUALIZATION LINUX ANSIBLE UNIX TROUBLESHOOTING PROJECT MANAGEMENT
Biztosított eszközök
- Linux
Elvárások
- Angol középfok
- 5-10 év tapasztalat
- Főiskola

Állás elmentve

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Tier 3 support for InfiniBand and Ethernet fabrics
Troubleshooting end-to-end InfiniBand fabrics including subnet management, routing topology and congestion control
Developing and presenting comprehensive technical solutions to customer problems including project management of complex fabric installations
Problem reporting, issue replication, and resolution management
Responding to customer technical inquiries
Site visits and conference calls with customers and partners
Developing and refining internal processes to improve support efficiency and productivity

B.Sc. in Computer Science, Software Engineering, or Electrical Engineering or equivalent experience
5+ years providing customer support for hardware and software products
Hands-on InfiniBand experience or deep Ethernet/RDMA expertise with ability and motivation to ramp quickly on InfiniBand
Extensive knowledge of LAN switching and routing protocols including STP, MSTP, MLAG, VPC, VRRP, LACP and IP routing protocols including OSPF, BGP, PIM plus virtualization, EVPN, VXLAN
Linux experience and scripting
Automation experience with Ansible
Ability to work under pressure and support high-level customers
Experience operating and configuring major vendors' switches and routers
Analysis and diagnosis of highly complex networking problems
Strong communication, presentation, and oral skills with excellent verbal and written English

Deep InfiniBand expertise including UFM, OpenSM, adaptive routing, congestion control, link-layer troubleshooting, ibdiagnet/perftest, ConnectX/BlueField adapters
RDMA, RoCE, and GPUDirect RDMA in production AI/HPC clusters
Clustering and data-center technologies including upper-layer protocols such as MPI, NCCL
Knowledge of Linux/Unix at an administration level
Ethernet (10/40/100+ GigE) and/or InfiniBand at scale