Senior Project Manager Digital Platforms, 80-100%

Senior Project Manager Digital Platforms, 80-100% (ID 1956)
The AO is a medically guided, not-for-profit organization, a global network of surgeons, and the world's leading education, innovation, and research organization specializing in the surgical treatment of trauma and musculoskeletal disorders. We are home to people from all over the world, from different backgrounds, with diverse talents and specialist areas. What binds us together is our passion for excellence, our dedication to our mission of improving patient care, and our understanding that we are stronger together: we are one AO.
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Senior Project Manager Digital Platforms, 80-100% (ID 1956)
Short Description
You are the operational backbone of the team. You own the day-to-day coordination and continuous improvement of AO's learning technology platforms — the LMS, video platform, adaptive learning system, evaluation tools, digital asset management, and content management systems that together deliver education to surgeons worldwide. You keep these systems running reliably, manage vendor relationships, ensure integrations work, and identify opportunities to streamline and improve. You work closely with AO IT (who own infrastructure and security) and with Education Design project managers (who depend on your platforms to deliver their programs).
Main Responsibilities
Run and improve the platform ecosystem:
Coordinate operations across assigned platforms from the learning technology stack: Totara LMS, Kaltura, Area9, Bynder, Sitecore, Salesforce E&A, and related systems
Ensure platform integration, data exchange, and SSO/authentication workflows function reliably
Monitor platform performance, troubleshoot issues, and coordinate resolution with vendors and AO IT
Maintain technical documentation for platform configurations, integrations, and operational procedures
Identify and implement opportunities to streamline workflows, reduce manual effort, and improve the user experience
Manage vendor relationships and projects:
Serve as the day-to-day contact for assigned platform vendors: SLA monitoring, sprint coordination, release management, and quality assurance
Lead technical requirements gathering and solution design for platform enhancements and new integrations
Support RFP processes and vendor evaluations when new tools are being considered
Enable Education Design delivery:
Work with Education Design project managers to ensure platforms are configured and ready for program delivery
Support the evaluation & assessment data workflow: ensuring event data is collected, structured, and accessible
Support learning operations processes by contributing to standard operating procedures and operational handbooks for platform-related workflows
Contribute to the progressive modernization of legacy integrations in collaboration with the Senior PM AI
Main Requirements
5-8 years of experience in digital platform management, technical project management, or enterprise systems integration. A relevant degree is valued but not required; equivalent practical experience is equally accepted
Experience managing complex environments with multiple SaaS platforms, custom integrations, and vendor relationships
Technical aptitude: you understand APIs, data flows, and system architectures well enough to troubleshoot issues and specify requirements — you don't need to be a developer, but you can't be afraid of technical detail
Experience with at least two of: LMS platforms (Totara, Moodle, Canvas), video platforms (Kaltura, Brightcove), CMS/DAM systems (Sitecore, Bynder), or evaluation/assessment systems
Vendor management experience: contracts, SLAs, sprint planning, and holding external partners accountable
Strong organizational skills and the ability to manage multiple concurrent priorities
English fluency required; German is an advantage
Personal Attributes:
You're reliable and thorough — when you own a platform, people trust it works
You're a problem-solver who escalates when needed but resolves what you can independently
You communicate clearly with both technical vendors and non-technical education colleagues
You're comfortable with operational work and see continuous improvement as a craft, not a chore
You're curious about where the technology is going — even if your day job is keeping current systems healthy
An interesting and varied job in an exciting and innovative organization
The opportunity to be part of a highly committed international team
Modern infrastructure
High degree of flexibility regarding working hours and location (depending on operational requirements)
Generous pagacke of social benefits, including supplementary vacation days and pension scheme contributions
Internal skills training opportunities and support for continued education jid349e7f3pn jit0312pn jiy26pn