Állás részletei
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Cég neve
Unisys
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Munkavégzés helye
Budapest
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Fizetés
Bónusz -
Egyéb juttatások
- Cafeteria
- Szakmai tréningek
- Egészségbiztosítás
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Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
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Elvárások
- Angol középfok
- >10 év tapasztalat
- Főiskola
Állás leírása
We Believe in Better!
We are a global information technology company that builds high-performance, security-centric solutions that can help change the world. Enhancing people’s lives through secure, reliable advanced technology is our vision.
At Unisys, we believe in better! Here, you have the opportunity to learn new skills, apply your expertise, and solve complex problems with cutting-edge technologies and solutions. You are part of a global diverse team that supports you, drives change, and delivers successful results consistently.
Our associates are at the forefront of everything we do, driving our clients’ successes while giving back to communities and making this world a safer and more secure place to live and work. Our success is a direct result of the work of our people who live and breathe our Core Beliefs. Simply put, we believe in better lives. Join us!
Learn more about Unisys and our key solution offerings: Unisys, Stealth™, CloudForte®, InteliServe™
What success looks like in this role:
Leadership & Management:
- Manage the staff and set objectives, vision, and direction for the Operational Unified Experience Management Service
- Foster good partnerships and product roadmaps with vendors and Unisys Solution Management team to support service roadmaps and ambitions
- Establish capability beyond the scope of the UXM team itself such as Service Desk, 2nd/ 3rd line, Field Services and other Digital Workplace Solutions delivery towers
- Maintain accurate and timely financial forecasts, including staff costs and revenue
- Enhance near-shoring capability to improve win ratios against Primary Off-shore competitors
- Establish and maintain measurement systems that enable proactive service performance management
- Ensure staff are continually developed and certified in relevant skills
- Drive a culture of analytics and end user experience through Client Delivery Executives and all service partners
- Work with the training and development team to establish a career/ learning path for individuals to enter or progress within the eXperience Management Office
Customer Digital Experience:
- Cultivate a Proactive, Pre-emptive and automation culture, focused on the user experience (XLA)
- Manage vendors to provide excellent support and guidance
- Implement and Improve Key Metrics for customers
- Capture and share knowledge that can be reused across all accounts, whether UXM or not
- Knowledge of DEX Tools like Nexthink, 1E Tachyon, Riverbed Aternity or Lakeside Systrack will be a plus
- Basic knowledge of End Point troubleshooting and support is essential
Innovation/Value-Add/Use Case / Cost Saving Opportunities:
- Utilize automation where possible and shift best location strategies to ensure services use innovation, add value, and save costs
- Incorporate innovation opportunities into accounts and back into DWS
- Support presales and pipeline with high levels of networking to Customer Delivery/Account Executives and Solution Specialists
You will be successful in this role if you have:
- Bachelors’ or Master’s Degree in related field preferred.
- 10+ year experience in IT service delivery management
- Must have people management experience
- Must have either Delivery Management or technical project management experience
- Experience in Power BI and visualization tools is a plus
What do we offer?
- Hybrid working is supported
- Monthly gross 35.000 HUF cafeteria - regardless of your weekly working hours
- Home office allowance
- Private Health Insurance Generali Premium Package provided for all Unisys associates after 1-year tenure
- Last and foremost, a great team, also a lot of learning and training opportunities
Sector(s):
- IT Operation, Telecommunication
- IT, Telecom Manager
- IT Development
- IT, Development Manager
How to apply:
Apply via "Jelentkezem" button underneath!