Állás részletei
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Cég neve
MSD Pharma Hungary Kft.
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Munkavégzés helye
Budapest -
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
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Elvárások
- Angol középfok
- 5-10 év tapasztalat
- Egyetem
Kis türelmet...
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Állás leírása
Responsibilities
Manage sales contracts, including daily administration, monitoring and reporting
Ensure regular and effective communication with the sales team
Support sales operations through order processing, pricing and invoicing in SAP
Ensure accurate tender customer and master data management
Coordinate and execute pricing and tender-related activities
Administer discounts and rebates, including calculation of returns and paybacks
Monitor the flow of goods to support business plans and ensure appropriate stock levels
Proactively communicate market changes to planners and business stakeholders
Compare demand forecasts and budgets at partner level
Provide expertise on forecast accuracy and adherence to plan
Monitor and provide expertise on stock levels and product expiry dates
Prepare data for IQV/HARP for Poland and act as subject matter expert
Monitor logistics parameters/data on the ePlatform on behalf of HU L&D
Place fill-up orders for manually ordered products when needed
Cooperate with the L&D team to maintain optimal in-market stock
Provide expertise in L&D areas and promote best practices
Ensure proper communication with the warehouse regarding customer shipments and delivery notes
React appropriately to incidents such as under-delivery, over-delivery and damages
Participate in annual stock-taking activities
Prepare and submit predefined monthly/weekly reports
Provide subject matter expertise supporting data-driven decision-making
Monitor and report on commitments specified in annual tender contracts
Manage sales-related claims, complaints and operational issues
Act as an expert in customer service, drive improvements and promote knowledge-sharing
Deliver timely customer service via email, phone, face-to-face and live chat
Communicate customer feedback to relevant teams
Cooperate with internal stakeholders on e-commerce platform maintenance and development
Provide customers with relevant sales information
Receive customer orders and support end-to-end order booking and shipment preparation
Send order confirmations including out-of-stock and next-availability information
Handle customer complaints not related to active ingredients
Archive and document commercial agreements and special deals
Develop and maintain strong customer focus
Provide expertise in L&D areas and drive continuous improvements
Promote a culture of knowledge sharing within the team
Create and maintain new customer accounts
Fulfil additional tasks as assigned
Work toward and achieve objectives of individual development plan
Identify and implement improvements to working practices and procedures
Identify opportunities and make recommendations for continuous improvement
Ensure all activities are aligned with compliance requirements and company’s Code of Conduct
Ensure regular and effective communication with the sales team
Support sales operations through order processing, pricing and invoicing in SAP
Ensure accurate tender customer and master data management
Coordinate and execute pricing and tender-related activities
Administer discounts and rebates, including calculation of returns and paybacks
Monitor the flow of goods to support business plans and ensure appropriate stock levels
Proactively communicate market changes to planners and business stakeholders
Compare demand forecasts and budgets at partner level
Provide expertise on forecast accuracy and adherence to plan
Monitor and provide expertise on stock levels and product expiry dates
Prepare data for IQV/HARP for Poland and act as subject matter expert
Monitor logistics parameters/data on the ePlatform on behalf of HU L&D
Place fill-up orders for manually ordered products when needed
Cooperate with the L&D team to maintain optimal in-market stock
Provide expertise in L&D areas and promote best practices
Ensure proper communication with the warehouse regarding customer shipments and delivery notes
React appropriately to incidents such as under-delivery, over-delivery and damages
Participate in annual stock-taking activities
Prepare and submit predefined monthly/weekly reports
Provide subject matter expertise supporting data-driven decision-making
Monitor and report on commitments specified in annual tender contracts
Manage sales-related claims, complaints and operational issues
Act as an expert in customer service, drive improvements and promote knowledge-sharing
Deliver timely customer service via email, phone, face-to-face and live chat
Communicate customer feedback to relevant teams
Cooperate with internal stakeholders on e-commerce platform maintenance and development
Provide customers with relevant sales information
Receive customer orders and support end-to-end order booking and shipment preparation
Send order confirmations including out-of-stock and next-availability information
Handle customer complaints not related to active ingredients
Archive and document commercial agreements and special deals
Develop and maintain strong customer focus
Provide expertise in L&D areas and drive continuous improvements
Promote a culture of knowledge sharing within the team
Create and maintain new customer accounts
Fulfil additional tasks as assigned
Work toward and achieve objectives of individual development plan
Identify and implement improvements to working practices and procedures
Identify opportunities and make recommendations for continuous improvement
Ensure all activities are aligned with compliance requirements and company’s Code of Conduct
Requirements
Bachelor’s or Master’s degree in Supply Chain, Logistics, Business Administration, or related field
Minimum 5 years of experience in a relevant role in a multinational company
Strong background in logistics, customer service and/or sales support
Very good command of English, both written and verbal
Computer literate with advanced MS Office skills, especially Excel
Good working knowledge of SAP (SD / MM modules preferred)
Strong analytical skills with ability to set priorities and manage multiple tasks
Strong willingness and ability to continuously learn
Team player who can also work independently and take ownership
Excellent communication and problem-solving skills
High sense of initiative with ability to coordinate projects and activities end-to-end
Minimum 5 years of experience in a relevant role in a multinational company
Strong background in logistics, customer service and/or sales support
Very good command of English, both written and verbal
Computer literate with advanced MS Office skills, especially Excel
Good working knowledge of SAP (SD / MM modules preferred)
Strong analytical skills with ability to set priorities and manage multiple tasks
Strong willingness and ability to continuously learn
Team player who can also work independently and take ownership
Excellent communication and problem-solving skills
High sense of initiative with ability to coordinate projects and activities end-to-end
What we offer
Opportunity to shape and improve key logistics and customer service processes
Dynamic, international environment with close cooperation across functions
Professional development through on-the-job learning and targeted training
Dynamic, international environment with close cooperation across functions
Professional development through on-the-job learning and targeted training
Company info
We are one company, but we operate under two different corporate brand names. We are known as Merck & Co., Inc., Rahway, NJ, USA in the United States, Canada & Puerto Rico. We are known as MSD everywhere else.
How to apply
You can submit your application on the company's website, which you can access by clicking the „Apply on company page“ button.
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