Sales Support Teamlead (f/m/d)

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SprintRay Europe GmbH
Munkavégzés helye

Németország

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol felsőfok és
- Német felsőfok
- 1-3 év tapasztalat
- Egyetem

Teljes munkaidő Általános munkarend

Angol felsőfok és Német felsőfok 1-3 év tapasztalat Egyetem

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Lead, coach, and develop the Sales Support team across the EMEA region
Support customer onboarding in coordination with Sales and Finance
Maintain customer data in the ERP system
Provide accurate product information, pricing, and availability to internal and external stakeholders
Support Area Sales with quotations and sales-related queries
Serve as primary contact for order confirmations, delivery updates, and invoice inquiries
Oversee the entire Order-to-Cash process, ensuring timely and accurate execution
Proactively communicate with distributors and sales teams on order status, shipments, and backorders
Handle invoice discrepancies, complaints, and product returns using approved systems
Collaborate with Finance on account creation and credit management
Coordinate with the Fulfillment team on logistics for shipments and returns
Drive efficiency in customer communication channels (email, chat, phone

Requirements

Commercial education or relevant university degree
Proven experience in a customer-focused administrative role
Fluent in German and English (written and spoken)
Strong communication and problem-solving skills
Leadership experience is an advantage
High attention to detail and accuracy
Experience with ERP and ticketing systems
Excellent time management and organizational skills
Team-oriented with a proactive, hands-on approach

What we offer

A varied and challenging role in which you can help shape and implement your own ideas
Working in a dedicated team with open communication in a motivating work environment in a growing technology company
Our modern and open offices in Weiterstadt (near Darmstadt) are located in an attractive business park together with a restaurant, daycare center and close to the Loop 5 shopping center and other specialty markets
Independent work with flat hierarchies and short decision-making paths and thus a wide range of development opportunities
Flexible working hours
30 days vacation and birthday off
Adequate performance-related remuneration
Opportunities for further training and qualification
Free snacks and drinks
Extensive training and colleagues who are available to answer questions

Company info

SprintRay Europe GmbH is a fast-growing, innovation-driven company operating across the EMEA region (Europe, Middle East, and Africa). We specialize in providing high-quality 3D printing solutions for the dental industry and are expanding rapidly. To support this growth, we are transforming our order management team into a proactive Sales Support organization and are looking for a skilled and motivated Sales Support Team Leader (f/m/d) to guide this transformation.

As Sales Support Team Leader, you will functionally lead a team responsible for supporting sales activities that are not directly handled in the field. Your role is critical to ensuring smooth operations, high-quality communication, and a seamless customer experience - primarily for our dealers and distributors across the region.

You will manage and optimize processes, support the Area Sales team, and serve as the key point of contact for order-related topics. This is a hands-on leadership role ideal for someone who thrives in a dynamic environment and is eager to explore automation and new technologies to drive efficiency.