Sales Quality Lead

You’ll work in a collaborative team, with great focus on professional growth and always there to shape together the best solutions for our business. As an expert in your profession, MetLife will develop you further and nurture your best talent, whilst building on your potential. Working for a Global Insurance business will present you with many cross collaboration opportunities. In your local office you will be working with the other departments, contributing to the effectiveness of the business.

• Manage sales quality and compliance processes within the Face-to-Face (F2F) channel (Agency and Independent);
• Lead an analytics-driven approach to proactively identifying risks, root causes and closing gaps;
• Drive continuous monitoring using dashboards, early‑warning indicators, and trend analysis to support business decisions;
• Facilitate regular calibration meetings, ensure follow-up on corrective actions, and timely resolution with clear accountability across stakeholders;
• Support F2F channels in developing and implementing action plans;
• Initiate, coordinate, and monitor internal process improvements; 
• Maintain comprehensive documentation and tracking of the sales practice issues log to ensure timely escalation and effective resolution;
• Simplify and automate reports and records to enhance the effectiveness of sales quality processes; 
• Collaborate closely with F2F Heads, Compliance and Legal teams.

Commitment to Risk Management

• Proactively safeguard the company by addressing situations that may expose it to risk; 
• Contribute to preventing high-risk scenarios;
• Report any identified or observed risk threats or dangers to management promptly.

• University degree;
• 2–3 years of experience in compliance or sales controlling;
• Strong computer skills and digital mindset;
• Excellent command of English for daily communication and work;
• Ability to manage a high workload and multiple tasks simultaneously;
• Reliability and attention to detail;
• Strong conflict management capabilities;
• Exceptional communication skills.

MetLife is an equal opportunity and supportive employer, committed to attracting, retaining, and maximizing the performance of a diverse and inclusive workforce. MetLife’s policy is to provide equal employment opportunities without discrimination based on race, color, religion, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity or expression, age, disability, national origin, family or partnership/community status, genetic information, citizenship status, uniformed or veteran status, or any other characteristic protected by law.