Roaming Contract Manager

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.

We are seeking an experienced contract management professional to lead the full lifecycle of roaming and interconnect agreements across a complex, multinational telecommunications environment. This role plays a critical part in safeguarding commercial, legal, and regulatory outcomes while enabling innovation, standardisation, and long-term value creation through robust contract execution and stakeholder collaboration.

• Lead end-to-end contract lifecycle management, from drafting and negotiation through to signature, execution, and performance monitoring
• Manage a diverse portfolio of roaming, interconnect, sponsored roaming, travel SIM, discount, and special commercial agreements
• Ensure contracts mitigate legal, regulatory, and commercial risks through appropriate clauses (e.g. sanctions, anti-bribery, fraud prevention)
• Proactively monitor contract performance, revenue assurance, and service levels to ensure full value realisation
• Act as a key relationship partner for third parties, Vodafone local markets, MVNOs, and internal stakeholders, managing escalations and contractual queries
• Drive continuous improvement of contract frameworks through standardisation, digitalisation, and automation
• Contribute to industry-wide contract standards for new technologies such as VoLTE, LPWA, and 5G, collaborating with external bodies including GSMA
• Provide guidance and support to colleagues and less experienced contract professionals

• An experienced contract professional with strong commercial and negotiation expertise
• Knowledgeable in roaming, interconnect, and telecommunications technologies
• Confident in engaging and influencing stakeholders across multiple markets and seniority levels, including executive leadership
• Highly organised, self-directed, and customer-focused, with strong analytical and problem-solving capabilities
• Comfortable operating in dynamic, cross-functional, and international environments
• Professionally proficient in Microsoft Office tools
• Ideally legally qualified, with substantial experience gained within the telecoms or roaming industry

• Exposure to complex, high-impact international commercial agreements
• Opportunities to shape industry standards and future-facing technologies
• A role with meaningful influence across global Vodafone markets
• A collaborative environment that values innovation, trust, and continuous improvement
• Professional growth within a globally recognised telecommunications organisation

• Advanced contract lifecycle and performance management techniques
• Deepened understanding of global roaming and interconnect ecosystems
• Stakeholder management and influencing within multinational organisations
• Contract digitalisation, automation, and standardisation practices
• Risk mitigation across legal, regulatory, and commercial domains

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