Risk Operations, Specialist Payment Risk

About the Opportunity:
The successful candidate will have fraud & risk experience in a global environment, with a proven track record of managing payment risk. You’ll be responsible for executing risk operations in our Budapest office, including supporting fraud prevention, detection and investigation processes, and performing the work in line with the applicable policies, and procedures/guidelines.
 
At your core, you’ll thrive in a fast-paced, collaborative, process-driven environment and be able to adapt and adjust plans on-the-fly. You must also have strong prioritization skills and willingness to roll up one's sleeves to get the job done. Most importantly, you’ll drive results and significantly support the growth and adoption of our products and features while building the fraud risk culture and risk management strategies.


What You’ll Be Doing:
 

• Monitor transactions and user behavior to identify and pre-evaluate suspicious activities both on and off the OKX platform.
• Conduct on-chain analysis to track FIAT (traditional currency) and cryptocurrency flows and identify patterns associated with fraudulent behavior.
• Review customer transactions to identify fraudulent activities such as account takeover, social engineering, friendly fraud, identity theft and similar acts/risks.
• Pre-evaluate chargebacks / fraud claims and provide preliminary analysis on loss trends for further investigation. Analyze trading and behavioral patterns and report suspicious accounts to prevent losses and detect fraud.
• Analyze patterns and trends in fraudulent activities to improve fraud detection strategies, including examining blockchain data.
• Provide detailed reports on fraud activities, risk exposure, and preventive measures to senior management.
• Develop healthy partnerships with internal and external stakeholders to enhance investigative processes and minimize the company's risk, and prepare high quality documentation based on the steps taken (high level summary in an alert ticket and / or a comprehensive investigation report depending on the nature of the case).
• Contact customers via phone and/or app and/or email to validate the transactions activities and account information.
• Participate in the continuous improvement of fraud prevention and detection systems by staying updated with industry trends and technology advancements.
• Flexibility to work on a rotating shift schedule (Monday-Sunday) to support 24x7 operations