Reservations Manager (m/f)

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

KEY RESPONSIBILITIES

- Handle professional telephone and written reservations

- Process all reservation requests efficiently

- Actively sell rooms and vouchers

- Create tailored offers for guests

- Maintain and update the guest database

- Provide guest service in three languages (German, French, English) and manage related correspondence

- Manage all reservation requests and bookings for groups post-contract, collaborating with sales and events teams

- Deliver professional customer service in compliance with LQA standards

- Implement strategies to enhance guest retention and drive repeat bookings through targeted marketing campaigns and exceptional service

- Conduct monthly commission checks for all OTAs and travel agencies

- Set rate codes for voucher sales

- Control pricing for group reservations

- Ensure timely processing of reservations, cancellations, and payments

- Maintain and oversee data accuracy in reservation systems

Revenue Management

- Maximize revenue through effective pricing, inventory control, and strategies to boost occupancy

- Develop and implement flexible, competitive pricing strategies based on market analysis

- Perform detailed data analysis to identify trends, monitor performance indicators, and make informed revenue optimization decisions

- Collaborate with management to create the rooms revenue budget

- Continuously implement daily pricing, revenue, and yield management; actively up-sell and cross-sell

QUALIFICATION & SKILLS

At least two years of professional experience in the upscale hotel industry, ideally in the reservation area
Good oral and written language skills (d/f/e)
Good computer and MS Office skills
Ideally Opera knowledge (Opera Cloud)
Guest-oriented, professional work and sales talent

WHY JOINING LE GRAND BELLEVUE

Working at Le Grand Bellevue means becoming part of a team that prides itself on delivering a genuine and authentic service amidst the stunning beauty of the Swiss Alps.
Enjoy an inclusive hospitality culture where your dedication is recognized.
Join us in creating unforgettable moments for our esteemed guests and be part of our ongoing commitment to excellence in the luxury hospitality industry.
Discover the world-famous mountain destination with a wide range of activities
Employment conditions in accordance with L-GAV
Get your accommodation in our staffhouses in the surroundings on the hotel
Select the half/full pension from our staff restaurant
Be a hotel member of Swiss Deluxe Hotels group and enjoy discounted stay in the partners' hotels
Enjoy the benefits and discounts of the YOURGSTAAD card over the station
Get access to Brands for Employees and their plateform of deals