Regional Customer Quality, EU

About the Role
This position is supporting the executive Quality interface in the Region for one global OEM customer across Connected Car and Car Audio.  This position is the counterpart to the Supplier Quality Assurance at the OEM and brings the voice of the customer into the HARMAN organization. The position is part cross functional teams (program management, engineering, and operations) to deliver to our targets on initial quality, new product introduction, HARMAN supplier quality and warranty improvement.
What You Will Do
This role drives activities in the Region to support the key decision maker Customer Q Leader on all aspects of product quality for a single OEM customer.  Drive continuous improvement through process and product improvements to resolve, eliminate and prevent quality issues in the Region.

• Ensure that HARMAN has properly considered the Voice of the Customer throughout product development and production; Use knowledge of the customer’s product and processes to drive customer satisfaction.
• Represent HARMAN at customer meetings, conferences and training in the Region; Assure HARMAN is current and in compliance with customer quality requirements and be the first line of contact for quality concerns, improvement ideas and supplier quality awards in the Region
• Champion investigations to closure (speaker, amplifier, head unit) through effective problem solving and reporting.
• Supports monthly quality reviews with action out of the Region including Program Management, sales, engineering, and manufacturing to drive continuous improvement.
• Manage customer ratings and score cards to insure accuracy of customer quality information and initiate steps to resolve inaccuracies in the Region; Review and regularly report quality metrics including warranty, initial quality and development process adherence in the Region
• Ensure information flow related to customer returns and warranty problems to appropriately address both design and manufacturing causes; and to facilitate awareness and deployment of countermeasures as lessons learned (Yokoten).
• Provide resources to facilitate product/process change implementation and support customer production trial runs as required.  Assist Harman manufacturing plants in Region in gaining customer approvals of changes and PPAP’s.
• Monitor/Audit manufacturing sites in the Region to communicate best quality practices from site to site, and ensure compliance to customer requirements.
• Support manufacturing plants in the Region with development of holistic safe launch plans and drive customer approval for launches, transfers and qualifications.
• Ensure that warranty agreements and analysis plans are agreed upon with the customer in the Region and execution plans are in place for the Region