Quality Key Account Manager

SCHOTT is a leading international technology group in the areas of specialty glass and glass-ceramics. With more than 130 years of outstanding development, materials and technology expertise we offer a broad portfolio of high-quality products and intelligent solutions. SCHOTT is an innovative enabler for many industries, including the home appliance, pharmaceutical, electronics, optics, life sciences, automotive and aviation industries. SCHOTT strives to play an important part of everyone’s life and is committed to innovation and sustainable success. The parent company, SCHOTT AG, has its headquarters in Mainz (Germany) and is solely owned by the Carl Zeiss Foundation. As a foundation company, SCHOTT assumes special responsibility for its employees, society and the environment.

• The Q-KAM is the single point of contact for the customer for technical and quality-related questions and further coordinates these in the internal SCHOTT organization.

• Responsible for channeling all relevant quality issues (changes, complaints) regarding the product, process or specification, which must be coordinated in cooperation with the Q-management of the different plants and the affected customers.

• Supporting customer-related departments (sales, key account, BDM, life cycle management, Regulatory Affairs) with technical expertise.

• Participation in Customer Quality projects: cooperation with critical complaints from Key-/A-Account customers. Support in acute customer projects (hyper care) to increase or win back customer satisfaction and loyalty.

• Represent the superiors in the relevant subject area and can support specialists due to experience and expertise.

• Natural science or technical studies (Bachelor or Master), e.g. in chemistry, pharmacy or mechanical engineering
• Further training in the field of pharmaceutical and medical device or quality
• Several years of practical experience in the areas of customer care, project management, quality management, product and process development in medical technology or pharmaceutical companies
• Above-average reliability and commitment
• Project management, oganizational skills
• Experience in dealing with demanding customers
• Fluent English
• Willingness to travel approx. 5%
• Comfortable with a hybrid work arrangement (2 days home office, 3 days on-site)
  

SCHOTT’s openness to promote your further development is just as great as our additional benefits. Ranging from active health management via flexible working hours and hybrid work all the way to corporate pension plans: everything geared to suit your goals and needs. Discover a special corporate culture where everyone has the opportunity to develop their entire potential.
At SCHOTT, you can expect a unique corporate culture where we emphasize equity, diversity, and inclusion. We know: motivated and committed employees are the precondition for the success of our company.

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