Quality Issues Resolution Manager 100%

Quality Issues Resolution Manager 100% (f/m/d)
To drive structured problem‑solving, prevent recurrence, and improve customer satisfaction, we are looking for a highly experienced professional. The position will report to the Global Vice President Q&EOHS as a
Quality Issues Resolution Manager 100% (f/m/d)
Responsibilities:
Coordinate global resolution of major product quality issues and escalations, ensuring timely containment and durable corrective actions
Lead structured problem‑solving using 8D methodology and facilitate cross‑functional root cause analysis workshops involving engineering, manufacturing, supplier quality, and service teams
Monitor and verify effectiveness of corrective actions before closure to prevent recurrence
Ensure alignment and structured escalation support for project teams, manufacturing quality, supplier quality, and service organizations during field failures and customer complaints
Analyze global quality data to identify systemic weaknesses and drive preventive actions across design, manufacturing, supplier management, and service processes
Maintain a global register of systemic issues and track resolution status for continuous improvement
Coach regional and factory teams on problem‑solving tools and deliver training programs to strengthen organizational capability
Coach supplier quality and service teams and lead regular coaching sessions to build long‑term global problem‑solving capability
Ensure fast response to customer cases, communicate resolution status clearly, and support strategic accounts during escalations
Improve customer handling discipline through structured coaching for service teams on field failures, complaint handling, and recurrence prevention
Manage global dashboards and performance reporting, providing leadership updates and validating financial impact of improvements
Qualifications and Required Skills:
Bachelor’s degree in Engineering or related technical field
8+ years of experience in product quality, technical support, supplier quality, manufacturing quality, or engineering roles
Proven expertise in 8D methodology and root cause analysis tools (Fishbone, 5‑Why, FMEA)
Strong knowledge of manufacturing, supplier, and product design processes
Experience in managing cross‑functional teams and global escalations
Effective communication and stakeholder management skills
Ability to coach and develop problem‑solving capability in others
Familiarity with quality management systems and ISO standards
International travel required, approximately 20–25%, sometimes on short notice
Certified Lean Six Sigma Black Belt - desired
Fluency in English, Intermediate level in German, Italian desired
We offer:
Competitive salary and benefits package
A collaborative and inclusive work environment
The chance to make a significant impact in a critical growth area for our company
Flexible and hybrid working conditions
Versatile and autonomous activities and tasks
Professional development opportunities
Participation in job-related training and further education
Above-average pension fund
Appreciative and inclusive corporate culture
Demonstrated lived values that value diversity
Dynamic, international environment with committed employees
Structured induction process
Short public transport connections
Are you interested in the role? We are looking forward to receiving your application and learning more about you.
Note:
Applications from external recruitment agencies cannot be considered
Burckhardt Compression AG | Location: Winterthur
Tobias Wyser | Phone: jid1de5d8bpn jit0311pn jiy26pn