Program Manager

Overseeing and managing a dedicated segment of Supercharge Group’s project portfolio
Acting as the line manager for selected Project Managers, driving their personal development plans, supporting team KPIs, and ensuring continuous professional growth
Serving as a mentor, supporter, and escalation point for Project Managers, actively guiding and enabling them to achieve successful project outcomes
Tracking portfolio-level project performance metrics and reporting directly to the Head of Operations
Collaborating closely with the Delivery Management Team to address staffing needs and resource planning
Supporting and collaborating with the Account/Sales team in decision-making, opportunity assessment, and engagement management
Working with the PMO and fellow Project Portfolio Managers to improve processes, share knowledge, and promote best practices across the organization
Stepping in to lead delivery on the most challenging engagements where complexity, novelty, or strategic importance calls for senior leadership- bringing experienced judgment from discovery through design, development, and transition
Understanding technology-related issues to ensure optimal solution delivery for clients
Managing both in-house and remote project teams effectively