Process Analyst – French – Work from home

Contract Type: 6 Months (FTC)
Work Mode: Remote (Work from Home)
Location: Hungary
Language: French with a good combination of English


1. Scope of position
The Sr. Associate Analyst BPS Associate is responsible for executing multilingual vendor outreach and providing end-to-end support across Vendor Outreach, Invoice Testing, and Invoice Implementation processes for French-speaking vendors. The role involves onboarding vendors onto customer portals, validating tax and vendor data, guiding vendors through invoice submission processes, and ensuring successful adoption of invoice testing platforms. The primary objective is to ensure vendors complete onboarding and invoice testing requirements within defined SLAs while maintaining high accuracy, quality standards, and compliance with data security policies. The associate will also support reporting, tracking, and proactive follow-ups to drive vendor adoption and operational success.

2. Key responsibilities

• Drive multilingual (German or French with a good English combination) vendor outreach across email, phone, Vendor Central, Paragon, Payee Central, and shared mailboxes to ensure tax interview completion, mandatory data validation (including Critical Vendors), and successful testing onboarding.
• Support invoice testing by guiding portal registration, assisting with simulation/test invoice submissions, resolving validation errors, handling inbound/outbound queries, and ensuring SLA adherence and timely vendor activation.
• Manage production invoice rejections by analysing failure reasons, notifying vendors within 24 hours with corrective actions (Email/Chat/Calls), and providing real-time assistance for invoice correction and resubmission.
• Track onboarding progress, validation failures, rejection trends, and resubmissions; maintain dashboards, audit trails, escalation logs, and ensure ≥98–99% communication accuracy and case management compliance.
• Perform root-cause analysis, support Critical/Top-Tier Vendors (Tier I), report manually processed invoices, and recommend process improvements to reduce rejection rates and enhance vendor compliance.