ORBIS Pilot & Rollout Manager (m/w/d)

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You will oversee technical ORBIS installations with care and expertise — from preparation through successful commissioning to the required follow-up activities
In this role, you act as the central contact person for our update partners (customers)
You serve as an interface between our company and our update partners, representing their requirements equally
You are responsible for monitoring feedback from update partners, ensuring compliance with agreed response times and completion of assigned tasks
In coordination with the relevant departments, you will define the update steps for the installation of our ORBIS releases
You conduct regular coordination meetings with all update partners
To fulfill your responsibilities, you will work closely with management, project & release managers, sales, support, and development teams
You bring a high level of resilience and remain calm even in stressful situations
You are willing to work outside of regular business hours — because sometimes our customers need your support exactly the
Customer orientation is part of your DNA: you think proactively, act solution-oriented, and always aim to find the best outcome for our customers
If problems occur during installation, you are on hand — analyzing, supporting, and finding pragmatic solutions

Completed vocational training or relevant professional experience in an IT environment or Bachelor's degree in (Medical) Informatics or Computer Engineering or studies in healthcare with an IT focus
3+ years of experience in the rollout or operation of complex IT systems, ideally in healthcare IT or clinical environments (e.g., hospital information systems, radiology or laboratory systems)
Solid understanding of IT systems, software development lifecycles, and infrastructure projects
Excellent German skills (C1 level) and good English skills (at least B2 level).
Service-oriented, responsible, assertive, and communicative
Business-oriented mindset and strong communication skills
High level of organizational and negotiation skills combined with initiative, commitment, and the ability to work independently within a team
Strong analytical abilities and a structured, goal-oriented approach to tasks
You don't settle for standard solutions — you question critically and think beyond conventional boundaries
Knowledge of French is an advantage

Permanent employment contract with attractive salary for a long-term perspective
Flexible working hours and working time models – for a good work-life-balance
Home office incl. TicketPlusCity card from Edenred
Flexitime model
Innovative workplace with the opportunity to shape the work environment independently and to continuously develop your skills
Targeted advancement through training and specialist further education
Up-to-date company cell phone with dual-sim (Android or iOS) also for private use
Free parking spaces
Free drinks and weekly fruit basket
Company pension plan and working time accounts
Group accident insurance (also valid for accidents during free time)
Foreign health insurance for business trips
Regular activities and social events in the team, at the site and in the organization