Állás részletei
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Cég neve
Trax Retail Kft.
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Munkavégzés helye
Anywhere nationwide
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Egyéb juttatások
- Egészségpénztár
- Cafeteria
- Sport támogatás
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Munka típusa
- Teljes munkaidő
- Home office
- Alkalmazotti jogviszony
- Kötetlen munkaidő
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Biztosított eszközök
- Laptop
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Elvárások
- Angol felsőfok és
- Héber felsőfok
- 1-3 év tapasztalat
- Főiskola
Állás elmentve
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A hirdetés adatait sikeresen elküldte az email címére.
Állás leírása
Responsibilities
Join us as an Operations Service Coordinator in a diverse, successful, international tech unicorn and work with the world’s most loved consumer brands like Coca-Cola, Nestle, Unilever, P&G and Heineken!
Responsibilities
Responsibilities
- Own overall relationship with clients in scope, which includes: ensuring retention, increasing adoption as well as guaranteeing satisfaction and success with our solutions
- Conduct frequent (weekly, monthly, quarterly) reviews with customers to refresh platform knowledge, identify problem areas and increase engagement
- Advocate customer needs and issues cross-departmentally
- Master all Trax systems relevant to the clients in scope
- Identify potential risks and upsell opportunities thanks to reliable datamining and communicate to the relevant internal stakeholders
- Ensure comprehensive end user support on own projects
- Continuously and independently monitor KPIs and undertake any necessary adjustments; immediately escalate any issue to the Head of Delivery or anyone appointed
Requirements
- Previous working experience in a customer facing role (e.g. Account Manager, Customer Success Manager)
- Advanced Excel knowledge
- Adequate analytical and problem solving skills
- Customer oriented mindset and can-do attitude
- Great communication and presentation skills
- Fluent English and Hebrew knowledge (both spoken and written)
What we offer
- Working on state-of-the-art technology with an international team
- Wide range of fringe benefits: cafeteria package, performance bonus, home office allowance
- Hybrid working model
- Career path internally
- Learning & development opportunities
Workplace extras
- Dog friendly
- Free fruits, snacks
- Free coffee, soft drinks
Company info
Trax’s mission is to enable brands and retailers to harness the power of digital technologies to produce the best shopping experiences imaginable. Trax’s retail platform allows customers to understand what is happening on shelf, in every store, all the time so they can focus on what they do best – delighting shoppers.
Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale.
As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods.
Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide.
Many of the world’s top CPG companies and retailers use Trax’s dynamic merchandising, in-store execution, shopper engagement, market measurement, analytics, and shelf monitoring solutions at scale to drive positive shopper experiences and unlock revenue opportunities at all points of sale.
As pioneers in computer vision, Trax continues to lead the industry in innovation and excellence through development of advanced technologies and autonomous data collection methods.
Trax is a global company with hubs in the United States, Singapore and Israel, serving customers in more than 90 countries worldwide.
How to apply
Please attach your English CV to your application!
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