Operations & Network Profitability Manager

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CGP Europe Kft.
Munkavégzés helye

1024 Budapest, Ady Endre utca

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Egyéb juttatások
- Mobiltelefon
- Egészségpénztár
- Cafeteria
- Szakmai tréningek
- Munkába járás támogatás
Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Biztosított eszközök
- Laptop
- Workstation
- Monitor (1 db)
- Mobiltelefon
Elvárások
- Angol felsőfok
- 3-5 év tapasztalat
- Főiskola

Állás elmentve

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Responsibilities

Key responsibilities of our new colleague:

Full oversight, management, and supervision of EAP (Employee Assistance Program) services.
Monitoring and maintaining operational efficiency and profitability across all service lines.
Analyzing operational costs, identifying cost-saving opportunities, and ensuring the cost-effective management of the affiliate network.
Liaising in English with the operator and affiliate networks via email, telephone, and in person, as well as recruiting and training new staff.
Continuous monitoring of the company's operating system, assessing the efficiency of case assignments from both a professional and financial perspective.
Overseeing, managing, organizing, and regularly auditing the operators' work, including schedule creation.
Onboarding, onboarding support, and training of operators.
Professional and financial monitoring of the affiliate network.
Overseeing data accuracy for monthly activity statements to ensure seamless invoicing and to prevent payment delays with international partners.
Supervision of the counseling and advisory processes provided by specialists.
Handling contracting and contract amendments with specialists, and recording specialist data in the IT system.

Requirements

Requirements

Proficiency in MS Office programs (Word, Excel, PowerPoint)
Strong organizational, communication, and problem-solving skills
High level of precision and accuracy
Fluency in English (both written and spoken)
Excellent organizational skills
Ability to work independently
Reliability
Strong commercial awareness and a profit-oriented mindset.
Advanced analytical skills, with a high proficiency in MS Excel for cost and efficiency tracking.
Excellent conflict resolution and assertive communication skills for managing international partner networks.

Nice-to-have

Advantages

Flexibility
Proactivity
Knowledge of multiple foreign languages

What we offer

What We Offer

Long-term, secure career opportunity
Competitive salary
Stable workplace
Premium working environment
Equipment support (hardware/tools provided)

Workplace Extras

Free fruit and snacks
Free coffee and soft drinks

Workplace extras

Medical assistance
Corporate events
Free fruits, snacks
Free coffee, soft drinks

Company info

Company Information
Chestnut Global Partners Europe has been providing high-quality HR services in Hungary since 2011. Our parent company has been delivering Employee Assistance Programs (EAP) and closely related services to its Partners since 1984. Headquartered in Budapest, CGP EUROPE currently provides services across 22 European countries. Our call center answers incoming calls from various countries 24 hours a day. The counseling network we have built over the past 14 years enables employees to receive in-person support in the largest cities of Switzerland, Germany, Austria, France, Italy, Hungary, Slovakia, the Czech Republic, Poland, Romania, and Bulgaria.

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