2nd Level IT Supporter - Webapplikation

2nd Level IT Supporter - WebapplikationYou provide second-level support to users facing specific application issues.You collaborate…2nd Level IT Supporter - WebapplikationJob description:You provide second-level support to users facing specific application issues.You collaborate with teams managing dependent applications and suppliers to ensure smooth operation of the application.More experienced IT Support resources will have specialized Application / infrastructure knowledge and be able to perform minor changes (e.g. write scripts, read code, change batch jobs) in order to resolve more complex or unique problems and/or devise workarounds.Expected to set out the framework and standards in this discipline.Maintains, analyzes, troubleshoots, and repairs web based application Issues.Documents, maintains and upgrades software systems.Supports and maintains user account information including rights, security and systems groups.Trains employees, identifies, analyzes, and repairs product failures, orders and replaces parts as needed.About the customer:Join an international team of IT specialists at our well-know insurance client in heart of Zurich. As an IT Supporter, you are in a Team responsible for our web based individual life insurance applications. You understand both customer requirements and the technical specifics of the application and its interfaces.Contract type: temporary employment via SwisslinxDuration: 12 months (starting immediately), extension possibleLocation: Zurich, 60% onsite and 40% home officeWorkload: 100%Requirements:Strong communication and customer-service skills.Knowledge of commonly-used concepts, practices, and procedures within a particular field.Problem-solving and analysis skills.Experience with Windows Server OS and Azure CloudUnderstanding of network and security conceptsGood knowledge of service management (ITIL)Accustomed to working in a structured and process-oriented environment and using appropriate working methodsFluent German and English skills jidbe7a335pn jit0209pn jiy26pn