Manager, Field Support

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AGCO Hungary Kft.
Munkavégzés helye

Hibrid • Agco Hungary Kft. - Budapest, Alíz utca 4, 1117

Egyéb juttatások
- Cafeteria
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol felsőfok
- 3-5 év tapasztalat
- Egyetem

Állás elmentve

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Responsibilities

The Field Support Manager is responsible for delivering exceptional customer experience by providing advanced technical support to dealers and end-users of the PTx product line. This role will collaborate with R&D in assisting with new product launches. This role will also lead dealer training, assist at trade shows, and create PTx publications. This role will coordinate with Product Support to make field visits when required.

Your Impact:

Technical Support & Service: Handle grower and dealer support calls during office and after-hours, respond to online ticket inquiries, and provide on-site service when remote assistance is insufficient.

Product Development & Launch: Communicate field issues and future needs to R&D, actively participate in go-to-market processes, and contribute to successful product launches.

Training & Customer Experience: Lead dealer training sessions, breakout sessions at conferences, and deliver projects focused on improving customer experience, processes, and training effectiveness.

Content Creation & Event Support: Develop technical publications (manuals, bulletins, knowledge base articles), manage trade show booth setup, and maintain planters for testing, training, and exhibitions.

Field Support & Data Analysis: Assist customers with in-field issues, compile and analyze test plot data for marketing and research, and occasionally present at industry events. This position requires travel within Hungary, Romania, Bulgaria, Slovakia and Serbia.

Requirements

Bachelor's degree in Agricultural Systems Technology, Agronomy or 3+ years of industry experience supporting Precision Ag equipment or 5+ years related industry product support experience

Familiarity and experience in agriculture

Strong writing and editing skills. Evidence of “creativity”.

Ability to communicate and present to large groups

Strong problem-solving skills and English Proficiency.

What we offer

Attractive, fair remuneration including participation in our bonus scheme and reimbursement of commuting expenses

Cafeteria system with additional elements you can pick from

Balance of work, family and free time due to flexible working opportunity and the possibility of hybrid/remote work including home office monetary allowance

Private health insurance, dental services and compensation for the purchase of computer monitor glasses

Employee Assistance Program including professional counselling, webinars, sports challenges and newsletters

Development opportunities including monthly trainings held by the local training team and teacher guided language classes

Workplace extras

Canteen
Cafe
Shower
Corporate events
Parking
Sports facilities
Free fruits, snacks
Free coffee, soft drinks
Free breakfast
Play corner

Company info

AGCO Shared Service Center (SSC) is located at Office Garden in the 11th district, in one of the most dynamically developing areas of Budapest providing global support to all AGCO global factories and sites in Finance, HR, IT, Purchasing, Customer Experience and Engineering functions. The office is easily accessible by car and public transport. Restaurants, cafés and a shopping centre are also located around the office.

We value inclusion and recognize the innovation a diverse workforce delivers to our farmers. Through our recruitment efforts, we are committed to building a team that includes a variety of experiences, backgrounds, cultures, and perspectives.

Join us as we bring agriculture into the future and apply now!

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