Állás részletei
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Cég neve
DHL Supply Chain Mo. Kft.
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Munkavégzés helye
Budapest
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Egyéb juttatások
- Cafeteria
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Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
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Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Középiskola
Állás elmentve
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Állás leírása
DHL Supply Chain Mo. Kft.
We are looking for
LLP Logistics-Order Management Coordinator
to work in shift 14:00-22:30
Monday-Friday
Purpose of the job:
To ensure a fast order flow, exception handling and provide professional track & trace information towards Zeiss internal parties and their end-users alike to achieve the highest level of transparency and customer satisfaction.
Main tasks and key responsibilities:
- Professionally answer and follow-up customer queries: e-mails, orders and calls.
- Exception handling aligned with the latest Work Instructions.
- To solve ad-hoc stock and system related issues.
- Close monitoring of required systems for tracking, issue handling, modification and occasional reporting.
- Support warehouses, LSPs and all relevant stakeholders both internally and externally.
- Support day-to-day operation.
- Investigate and follow up incomplete, non-localizable or non-identifiable shipments and provide solution.
- Share process improvement ideas whenever there is a process gap.
- Cooperate with all partner departments on the requested daily/weekly/monthly/quarterly basis.
- Manage/create weekly/monthly customer base reports for the regional stakeholders on operations.
- Investigate and potentially solve issues escalated by the stakeholders and provide information/root cause analysis (and recommend action plan) on them to the Team Leader.
- Perform other job-related duties as assigned.
- Order creation and management of customer goods.
- Create orders and labels in DHL system.
- In case of insufficient stock, cooperate with customer’s team and provide continuous information to the relevant stakeholders.
Requirements:
- Fluent English is a must
- Ability to work in afternoon shift
- Secondary Education
- Minimum 1/1,5 year experience in customer service and/or international logistics field
- Excellent working knowledge of Microsoft applications, especially excel (pivot table/vlookup)
- Teamwork
- Very strong customer focus
- Very good communication skills
Employee perks, benefits:
- Detailed training on customers and products
- Dynamic and diverse team
- Stable multinational company background
- Modern working environment, brand new office
- Internal development opportunities
- Employment contract from the beginning
- We are an equal opportunity employer
- Cafeteria system even during probation period
- Come by bicycle, you will have option for a refreshing shower before work.
Sector(s):
- Transportation, Procurement, Logistics
- Project Management
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Egyéb adatok és információk
Értékelések a(z) DHL Supply Chain Magyarország Kft. cégről
Az adatok az oldalon leadott értékelések eredményét tükrözik, melyre a cég nincs ráhatással.
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