Lead Account Manager

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Cushman & Wakefield Kft.
Munkavégzés helye

Budapest

Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol felsőfok
- 5-10 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Client lead and single point of contact for portfolio administration services for each assigned client account
Ensuring up-to-date, accurate, complete and consistent lease data base
Delivering cost effective and proactive operational and financial portfolio management for occupier clients
Oversight of the end-to-end portfolio administration service
Point of escalation for issue resolution
Compliance with all client and Cushman & Wakefield internal processes and data quality controls
Delivering the contracted service level
Proactive development and maintenance of strong client and internal stakeholder relationships
Serving as first point of escalation for all matters relating to a client within the assigned team
Managing contract performance and scope to ensure meeting of all deliverables for the accounts within the assigned team
Identifying and resolving inefficiencies in existing account processes
Supporting K4 transitions and integrated portfolio management initiatives
Supporting and assisting with departmental initiatives and ensuring company standards are implemented, met and maintained
Hosting weekly meetings with direct reports to help resolve client issues and challenges
Ensuring that the daily workload is properly distributed and prioritised if necessary
Connecting associates to regional leadership teams and with each other
Providing a forum for managers to discuss concerns, clients, associates and highlights within the region
Maintaining and developing direct reports' competence, motivation and engagement level
Actively managing account talents by providing talent reviews, performance reviews and succession planning for all staff within the assigned region

Requirements

BSC/MSC degree
Seven years data processing or real estate operation experience in international environment
Three years people management experience preferably in shared services environment
Two years process transitioning experience
Four years service coordination experience
Advanced professional English language skills
Excellent IT literacy
Advanced MS Office skills
Client technology platform subject matter expertise
Excellent written and verbal communication skills
Excellent problem-solving skills
Excellent analytical skills
Strong leadership skills
Ability to work independently and in a team
Strong work ethic
Flexibility during times of change
Ability to effectively prioritize and execute tasks in a high-pressure environment
Proactive, enthusiastic and willing to learn
Independent mindset and willingness to make responsible decisions
High emotional intelligence
Ability to recruit team, role and subgrade best fit team members
Focus on continuous improvement and exceeding set targets