L2 Support Engineer

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GITMAX IT Services Zrt.
Munkavégzés helye

Távmunka / Remote

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárt technológiák
- NETWORK TROUBLESHOOTING API MYSQL TESTING INCIDENT MANAGEMENT REST JIRA CONFLUENCE
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Administer and configure liquidity hubs (OneZero, PrimeXM, Centroid, FXCubic, etc.) to ensure continuous uptime and performance.
Manage client onboarding processes, including setup via FIX, MT4/MT5, and give-up (dropcopy) connectors.
Monitor client operations, route profiles, and configure risk parameters.
Handle setup, recovery, and escalation procedures during incidents.
Perform account reconciliation between coverage and margin accounts.
Resolve compensation cases and support emergency troubleshooting.
Communicate directly with clients, internal teams, and back-office specialists to provide technical assistance.
Generate and maintain operational reports (volume, reconciliation, custom).
Provide real-time monitoring and incident management during night hours.

Requirements

2+ years of experience as a System Administrator or L2 Support Engineer.
Proven experience administering and troubleshooting FIX, MT4/MT5, and give-up (dropcopy) connectors.
Proven experience troubleshooting network-level issues (TCP/IP, traceroute, telnet).
Solid understanding of FIX protocol and connectivity troubleshooting.
Experience handling compensation cases and emergency escalation procedures.
Strong communication skills in English (written and spoken).
Ability to work independently during night shifts (17:00–05:00 GMT).

Nice-to-have

Experience with monitoring systems (e.g., Zabbix), Familiarity with REST API, RabbitMQ, and related troubleshooting, Basic knowledge of MySQL for report generation and reconciliation tasks, Experience performing API conformance testing (Maker/Taker for OZ, PrimeXM), Previous use of Jira, Confluence, and Slack in a support environment