L2 Operational Support in German

L2 Operational Support in German

Location: Budapest, Hungary

Job Type: Full Time

Working model: Hybrid (2 days in the office)

• Provide advanced troubleshooting for complex mobility incidents escalated from L1 support
• Diagnose and resolve device enrollment, configuration, compliance and application deployment issues
• Support mobile OS upgrades, patching strategies and device lifecycle events
• Ensure minimal disruption to business users through rapid root cause identification

Strategic Mobility Platform Management

• Own the technical roadmap for all MDM platforms including JAMF Pro, IBM MaaS360 and Ivanti
• Evaluate OS changes from Apple and Android and assess enterprise impact
• Proactively recommend enhancements, automation opportunities and platform optimizations
• Lead platform upgrades and mobility transformation initiatives

Governance & Compliance

• Enforce security policies across managed mobile devices
• Monitor encryption, certificate management and conditional access controls
• Generate compliance dashboards and executive reporting
• Ensure adherence to corporate security policies and regulatory requirements

Problem Management

• Conduct structured deep-dive analysis of recurring Business mobility issues
• Perform root cause analysis and deliver formal documentation with long-term remediation plans
• Collaborate with security, infrastructure and regional IT teams to drive permanent fixes

Knowledge Management

• Create and maintain comprehensive technical documentation
• Develop knowledge articles, user guides and mobility FAQs
• Maintain a structured and searchable knowledge repository for global IT teams

Training & Enablement

• Design and deliver periodic training sessions for regional IT teams
• Enable local support teams with platform updates, OS changes and best practices
• Provide advisory support for mobility-related initiatives across business units

Required Skills & Experience:

• experience in Enterprise Mobility Management
• Strong hands-on expertise in JAMF Pro for iOS and iPadOS
• Experience managing IBM MaaS360 for Android and corporate mobility
• Working knowledge of Ivanti mobility capabilities
• Experience with Apple Business Manager, Automated Device Enrollment and Android Enterprise
• Deep understanding of mobile OS security controls and compliance frameworks
• Experience handling escalated L2 incidents in global environments
• Strong documentation and reporting skills

An advantage if you have experience in:

• JAMF 200 or 300 certification
• ITIL certification
• Experience supporting Business or geographically distributed workforce
• Exposure to regulated industries such as pharma or healthcare

Core Competencies that we request:

• Strong analytical troubleshooting capability
• Structured problem-solving approach
• Proactive platform ownership mindset
• Ability to operate independently while coordinating with global stakeholders