Mandarin Oriental Savoy, Zurich logó

IT Supervisor (M/F/D)

Állás részletei

  • Cég neve

    Mandarin Oriental Savoy, Zurich

  • Munkavégzés helye

    Zurich, 8001, Poststrasse 12
  • Munkaidő, foglalkoztatás jellege

    • Teljes munkaidő
    • Általános munkarend
  • Elvárt technológiák

    • IT SUPPORT NETWORK WINDOWS VMWARE CISCO LAN WAN SECURITY HARDWARE IOS TROUBLESHOOTING CCNA
  • Elvárások

    • Angol középfok és
    • Német középfok
    • 1-3 év tapasztalat
    • Középiskola
Állás elmentve
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Állás leírása

Responsibilities

YOUR TASKS

As an IT Supervisor, you will be responsible for the following duties:

  • Assisting and supporting the IT Manager, colleagues, and hotel guests in the use of the IT infrastructure, IT needs, and requests.
  • Providing day-to-day colleague IT support and serving as second-line guest IT support, including weekend support.
  • Handling the full range of network support and administration services including Windows Server 2012–2016, Hyper‑V, VMware, Windows 10, Cisco, LAN/WAN infrastructure, Office 365, SharePoint, OneDrive, Teams.
  • Managing daily IT routine tasks, troubleshooting issues, and ensuring timely follow-up on outstanding items.
  • Audio Visual dedicated services & support, including coordination and technical assistance during events.
  • Coordinating and executing preventive maintenance for IT and A/V equipment.
  • Supporting all IT-related aspects for Meetings & Events, ensuring smooth technical operation.
  • IT Security: Participating in the implementation of MOHG security policies and network security standards; supporting cybersecurity and compliance tasks, including security operations follow-up.
  • Telephone systems support: Basic PABX support (troubleshooting, phone replacements, call flow administration, reporting).
  • Managing the maintenance of the hotel's computer systems, servers, network devices, and telephone infrastructure.
  • Installing workstations, peripherals, and other equipment as required.
  • Supporting IT-related tasks for Meetings & Events and ensuring smooth technical operation.

Requirements

YOUR PROFILE

As an IT Supervisor, we expect from you:

  • A degree in Information Technology, Computer Science, or a related field.
  • At least 1 year of working experience in IT support, ideally in upscale hospitality.
  • Excellent knowledge of Microsoft Operating Systems (Windows 11, Windows Server).
  • Good knowledge of computer and network hardware and software maintenance.
  • Knowledge of iOS and macOS; ideally holding MCSA (Microsoft Certification) or CCNA (Cisco Certified Network Associate).
  • Knowledge of the latest IT technologies (mobile devices, A/V systems, etc.).
  • Professional and appropriate business appearance and presentation.
  • Excellent organizational, administrative, and interpersonal skills.
  • Innovative, rigorous, able to work on different projects and collaborate effectively in a team environment.
  • Capability to resolve complex technical problems.
  • Clear written and verbal communication skills in English and German.

What we offer

YOUR BENEFITS

Our commitment to you:

  • Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
  • MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
  • Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
  • Swiss Deluxe Rates.

We're Fans. Are you?

How to apply

You can submit your application on the company's website, which you can access by clicking the „Apply on company page“ button.

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