Service Portfolio Management

• Provides an overview of the organization's service offerings (e.g.business value, investment, performance, dependencies)
• Focsing on the strategic management of services and supporting decision-making 
• Ensuring effective governance of the service portfolio.
• Identify opportunities for service improvement and expansion

Service Architecture Management

• Defining the components, relationships, and interactions of a particular service to ensure its effective implementation and delivery
• Aims to create a blueprint or design that guides the development, deployment, and management of the service throughout its lifecycle
• Service Design and Service impact assessmen

Service Transition

• Development and Operation of Service Transition Framework, related methodology and the Handover Process
• Coordinate the transition of new or changed services into the production - Service Acceptance Criteria  (SAC)
• Coordinate IT Service Delivery’s Resources towards  Project Teams, manage required escalations and drive remediations
• Continuous Service Transition  Improvements

Service Portfolio Governance

• Establish Portfolio governance processes and frameworks to effectively manage the service portfolio.
• Regularly report on service portfolio performance, including financials, customer satisfaction, and service roadmap updates.
• Works closely with Service Management Office’s Governance lead

Service Level & Financial Management

• Define and monitor service-level agreements (SLAs) to ensure service quality, availability, and performance targets are met  Ensures SLAs, OLAs and UC are delivered according to specification
• Run continuous Gap analysis & Deviation management
• Coordinate with internal stakeholders and external vendors to ensure seamless service delivery and customer satisfaction.
• Drives Service Financial management, Pricing and True-up improvements

Continuous Service Improvements, KPIs and Benchmarking

• Ensure baselines for Measurements and Benchmarking are established
• Focus on Continual Service Improvements

Service Portfolio Strategy 

• Developing and Executing the service portfolio strategy,
• Conduct market research and analysis to identify customer needs, industry trends, and competitive landscape.
• Collaborate with stakeholders to define service offerings, pricing models, and service delivery strategies.

Driving service innovation and development

• Lead the identification and evaluation of new service opportunities, working closely with product development teams.
• Drive the innovation of existing services by analyzing customer feedback, market demands, and emerging technologies.
• Collaborate with cross-functional teams to design and develop new service offerings,