IT Service Management Engineer 100% (f/m/d)

Your team
In your responsibility as an IT Service Manager (ITSM) you will play a key role in the design, implementation, and optimization of IT Service Management solutions for the UBS Card Center using BMC Helix ITSM SaaS. You will be responsible for gathering customer requirements, designing tailored workflows and ensuring seamless execution. You will work closely with cross-functional teams to deliver high-quality ITSM solutions that enhance operational efficiency and compliance for our business.

Your role

• analyze and capture customer requirements, ensuring a clear understanding of ITSM needs
• design and implement custom workflows in BMC Helix ITSM, including process automation
• develop, debug and optimize ITSM solutions, including incident, problem, change, and service request management
• perform system configurations, customizations, and enhancements to meet business needs
• work with cross-functional teams, including developers, service managers, and business users, to ensure successful ITSM implementations
• develop and maintain technical documentation, including workflow designs, process mappings, and solution blueprints

Your expertise

• strong hands-on experience with BMC Helix ITSM SaaS and Remedy
• solid understanding of BMC Helix Innovation Studio
• expertise in Developing Workflows using BMC Helix Digital Workplace understanding of ITSM processes (Incident, Problem, Change, Service Request, CMDB, Asset Management, and Knowledge Management)
• experience in scripting and automation for workflow optimization (e.g., via JavaScript, , or Shell scripting)
• excellent teamwork abilities and communication skills in and English
• strong ability to translate business needs into technical solutions

Our offer
At UBS Card Center we embrace flexible working arrangements and offer different working models such as part-time, job-sharing and hybrid working. Our purpose-driven culture and global infrastructure help us connect and collaborate in agile ways to meet all our business needs. A working environment driven by innovation, digitalization, new mobile payment methods and customer experience awaits you.

Our culture
From gaining new experiences in different roles to acquiring fresh knowledge and skills, we know that great work is never done alone. We know that it's our people, with their unique backgrounds, skills, experience levels and interests, who drive our ongoing success. If you value good teamwork, can challenge others but also like to be challenged, then you have the right attitude to grow in our company. Ready to be part of our team and make an impact?UBS Card Center AG
Flughofstrasse 35
8152 Glattbrugg