IS/IT LAN Administrator HU

Required work experience, professional and social skills:

At least 2 years experience in MS AD management

Active knowledge of troubleshooting MS desktop OS a MS office product. Microsoft MCP certification required.

At least 1 year experience in basic HW service.

Customer orientation

Required knowledge:

Microsoft Desktop Software (Windows 11, Intune, Powershell)

Mobile OS ( iOS, Android )

Active directory basics

Local Area Networks ( basic of switching, routing)

Internet (TCP/IP networking)

Telecommunications (E-mail, Remote Access, GSM)

Computer hardware

Computers and Peripherals (Printers, Scanners, Storage)

Customer Service

Interpersonal Skills

Problem Solving

Effective Written and Verbal Communications

Be a Team Player

Prioritize Multiple Tasks

Meet deadlines

Responsible for:
User Support
Provide advice, training, and assistance to users to resolve queries and ensure the applications/website capabilities are well understood by the business.
Data Management
Help others get the most out of data management systems by providing support and advice.
Client and Customer Management (Internal)
Help manage internal clients by carrying out standard activities and providing support to others.
Administration
Produce, update, and provide best practice support on a wide range of Microsoft documents, databases, and other departmental systems.
Faults Diagnosis and Correction
Provide initial fault isolation and propose resolution for approval by more senior colleagues to limit and address issues promptly.
Documentation and Backup
Draft and maintain basic technical and/or user documentation to a high standard, and create backup files to ensure instant recovery if problems occur.
Knowledge Management System
Use the knowledge management system to access specific information.
Operational Compliance
Develop knowledge and understanding of the organization's policies and procedures and of relevant regulatory codes and codes of conduct to ensure own work adheres to those standards. Obtain authorization from a supervisor or manager for any exceptions from mandatory procedure.
Work Scheduling and Allocation
Design own monthly schedule and, if necessary, assign work to others in order to speed up office workflow and ensure high-priority tasks get done.
Personal Capability Building
Develop own capabilities by participating in assessment and development planning activities as well as formal and informal training and coaching. Develop and maintain an understanding of relevant technology, external regulation, and industry best practices through ongoing education, attending conferences, and reading specialist media.Education

Post-Secondary Non-Tertiary Education Level 4