iREMS Customer Success Manager

Jelentkezés a cégnél

Cég neve

iREMS Hungary Kft.
Munkavégzés helye

Távmunka / Remote

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok
- 3-5 év tapasztalat
- Egyetem

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Develop a deep understanding of your customer’s business requirements, industry challenges, and goals
Gain a strong understanding of how our customers are using iREMS to maximize adoption, provide best practice solutions, and ensure account retention and growth
Develop and manage a portfolio of core customers, identifying new expansion opportunities and closing upsells and renewals
Facilitate customer onboarding and training
Leverage internal business analytics tools to assess customer adoption and potential churn risk and create and implement customer success plans for at-risk customers
Provide high-level support by monitoring support tickets and flagging anomalies
Perform defined customer support activities to improve customer relationships
Participate in business backlog review to report problems/bugs and understand issues discovered elsewhere
Accelerate new user adoption through instruction and continuous education on new feature enhancements
Be the voice of the customer internally and build strong working relationships with the product team to provide feedback and ensure customer success
Build trust by responding to questions, concerns, and feedback positively and empathetically, escalating internally when appropriate
Recognize customer trends and collaborate with internal teams on solutions to improve the customer experience
Report regularly to internal stakeholders on various customer success metrics
Document the business relationship and internal performance reporting, keeping client project documentation up-to-date

Requirements

Minimum BSc and 3 years of work experience
Strong logical, analytical and financial skills, accuracy in numbers and ability to follow methodology/procedure
Fluency in English, both written and spoken (any other advanced language skill is a plus)
Advanced Excel modeling skills are an advantage
Self-motivated personality and problem-solving skills with a can-do attitude
Well organized with excellent time management skills
Interpersonal savvy with strong communication and presentation skills
Experience in customer success, account management, consulting, solutions engineering, or related fields
Experience working with data management business systems such as CRM or ERP
Experience with tasks and activities related to Financial Reporting
Experience in Property management

What we offer

Remote work
Regular training and development opportunities
Use of cutting-edge agile software development methodologies
International work environment
Solution-oriented company culture
Competitive salary
Regular team buildings to engage with a dedicated and motivated team and maintain strong team spirit

Company info

iREMS International AG creates one of the leading Real Estate Management Software Platforms for customers in Central and Western Europe. We are an experienced, dedicated and enthusiastic team. We like to think outside the box, to listen to our customers and we are passionate about delivering great software solutions. Tired of the slow pace and limited work scope in large multinationals? We are a high-paced, international startup where your contribution counts everyday! Our culture is one-of-a-kind, with a strong focus on giving our employees what they need - things like competitive pay, a casual work environment and carrier growth opportunities, - so we can satisfy our clients' needs. We believe every contact is an opportunity to deliver not only the right solution, but an amazing customer experience as well. You can find out more about our cultural values here. We have offices in Stansstad (Switzerland), Budapest (Hungary) and Oradea (Romania).