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Mercedes-Benz AG
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Munkavégzés helye
Hibrid -
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
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Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola
Állás leírása
Responsibilities
The CX Measurement & Insights Team plays a key role in leading this transformation, ensuring that customer feedback becomes actionable insight and that our organization continues to deliver best-in-class experiences.
As part of the new CX Engine initiative, Mercedes-Benz is enhancing its customer experience measurement and analysis capabilities. The CX Engine is a software-based platform that consolidates and analyzes experience and operational data from all customer touchpoints — digital and physical — to identify opportunities for improvement across the journey.
You will master these tasks:
Support the technical requirements steering and system configurations on the Qualtrics-based CX Engine platform
Prepare, conduct, and follow up on committee meetings, workshops, and global stakeholder calls
Contribute to the rollout and optimization of the Outer-Loop Management system for customer feedback
Analyze experience data and assist in refining text analytics and reporting solutions
Support system rollouts in new markets and assist in integrating additional features and capabilities
The activity can begin from January 2026
Requirements
Studies in the field of Analytics and Data Science, Psychology, Business Administration, Behavioral Economics, or Data-Driven Marketing
Experience with analytics or BI tools
Fluent in English; German skills are an advantage
Familiarity with cloud infrastructure and basic data pipelines
Understanding of the customer journey and marketing touchpoints preferred
Structured, data-driven, and proactive approach to work
Please note that your internship at this location must be mandatory.
Additional Information:
We look forward to receiving your online application, including a resume, cover letter, certificates, current certificate of enrollment stating your semester, proof of mandatory internship if applicable, and proof of the standard period of study. Please remember to mark your documents as "relevant for this application" in the online form and observe the maximum file size of 5 MB.
You can find further information on the hiring criteria here.
Severely disabled applicants and applicants with equivalent status are welcome! The representative for severely disabled employees ( HR Services will be happy to help you with any questions you may have about the application process. You can reach us by email at
What we offer
Company info
Apply for a job at Mercedes-Benz and find your individual role and workspace to unleash your talents to the fullest. Empowered by visionary colleagues who share the same pioneering spirit. Joining us means becoming part of a global team that aims to build the most desirable cars in the world. Together for excellence.
Job-ID: MER0003TZZ
How to apply
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