Housekeeping Team Leader

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Cég neve

Long Bridge Dessewffy utca Kft.
Munkavégzés helye

1066 Budapest, Dessewffy utca 7-11.

Egyéb juttatások
- Mobiltelefon
- Cafeteria
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok
- 3-5 év tapasztalat
- Felsőoktatási szakképzés

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Responsibilities

What will I be doing?

As a Housekeeping Team Leader, you are responsible for overseeing all housekeeping operations to deliver an excellent Guest and Member experience. A Housekeeping Team Leader will also be required to evaluate guest satisfaction and set department targets and objectives. Specifically, you will be responsible for performing the following tasks to the highest standards:

Oversee housekeeping operations
Evaluate Guest satisfaction levels and monitor trends with a focus on continuous improvement
Operate within departmental budgets through effective stock and cost controls and well managed schedules
Set departmental targets and objectives, work schedules, budgets, and policies and procedures
Inspect, regularly, all fixtures, fittings, and appliances to ensure compliance to standards and take action as necessary to conform to standard
Monitor the appearance, standards and performance of the Housekeeping Team with an emphasis on training and teamwork
Ensure team members have an up-to-date knowledge of all room categories and amenities
Maintain good communication and work relationships in all hotel areas and with external customers and suppliers
Ensure staffing levels cover business demands
Ensure ongoing training
Manage staff performance issues in compliance with company policies and procedures
Competent in property management systems

Requirements

What are we looking for?

A Housekeeping Team Leader serving Hilton brands is always working on behalf of our Guests and working with other Team Members. To successfully fill this role, you should maintain the attitude, behaviours, skills, and values that follow:

Housekeeping/laundry experience in the hotel/leisure/retail sector in a managerial or supervisory capacity
A successful track record of managing a large team
High level of commercial awareness and cost control capabilities
Excellent leadership, interpersonal and communication skills
Committed to delivering high levels of customer service
Excellent grooming standards
Flexibility to respond to a range of different work situations
Proficiency, at an intermediate level, with computers and computer programs, including Microsoft Office
Strong organizational, budget management, and problem solving skills
Strong communication skills
A passion for delivering exceptional levels of guest service

What we offer

Global travel opportunities with our GO Hilton program
Cafeteria benefits
Free of charge catering
Parking
Career growth opportunities

Workplace extras

Canteen
Shower
Corporate events
Bicycle storage
Parking
Free breakfast
Free lunch

Company info

What will it be like to work for Hilton?

Hilton is the leading global hospitality company, spanning the lodging sector from luxurious full-service hotels and resorts to extended-stay suites and mid-priced hotels. For nearly a century, Hilton has offered business and leisure travelers the finest in accommodations, service, amenities and value. Hilton is dedicated to continuing its tradition of providing exceptional guest experiences across its global brands. Our vision “to fill the earth with the light and warmth of hospitality” unites us as a team to create remarkable hospitality experiences around the world every day. And, our amazing Team Members are at the heart of it all!