Állás részletei
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Cég neve
Mandarin Oriental Savoy, Zurich
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Munkavégzés helye
Poststrasse 12, 8001 Zürich, Switzerland -
Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
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Elvárások
- Angol középfok és
- Német középfok
- 1-3 év tapasztalat
- Középiskola
Állás leírása
Responsibilities
As Housekeeping Supervisor, you will be responsible for the following duties:
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Representing the Executive Housekeeper and Assistant Executive Housekeeper in their absence
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Allocation and coordination of teams in early and late shifts
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Inventory support
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Project and administrative tasks management
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Independent organization of a smooth process of your shift
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Supporting, training and coaching the Housekeeping team
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Checking rooms and public areas
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Compliance with all hygiene and Mandarin Oriental quality standards
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Coordination of additional tasks on the floor
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Noting guest preferences to anticipate needs and satisfying guest requirements in Housekeeping to offer a memorable guest experience
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Handling guest complaints, from taking to solving
Requirements
As Housekeeping Supervisor, we expect from you:
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Good computer skills, ideally with a PMS knowledge
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Communication skills – guests will come to you with both complaints and positive feedback. You will also have an open ear for colleagues. You will always be approachable
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High quality awareness, excellent manners and well-groomed appearance, as well as a positive charisma
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Open-mindedness, sense of responsibility and team spirit
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Organizational skills, resilience and flexibility – your position includes weekend and holiday shifts
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Very good knowledge of German and English. Other foreign languages are advantageous
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Successful candidates must have the right to work in Switzerland
What we offer
Our commitment to you
- Learning & Development. Your success is our success. We craft unique learning and development programmes for various stages in your career so that you grow, continuously.
- MOstay. When you work as hard as our colleagues do, it's important to take time off. As a member of the #MOfamily, you can stay with us wherever you go in the world. The MOstay programme offers complimentary nights and additionally attractive rates on rooms for you and your loved ones.
- Heath & Colleague Wellness. Finding the right work-life balance is important. Your wellbeing matters to us. A variety of health benefits and wellness programmes are offered to all our colleagues, globally.
- Swiss Deluxe Rates
We're Fans. Are you?
How to apply
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