Helpdesk Analyst

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Cég neve

Cushman & Wakefield Kft.
Munkavégzés helye

Budapest

Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
Elvárások
- Angol középfok
- Nem kell tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Act as main point of contact between team and client to control processes and assist communication
Liaison with clients and third parties such as landlords, tenants, and their agents to ensure uninterrupted use of client premises
Sourcing of leases, documents, plans, and photographs from clients and their advisers
Assistance in the delivery of monthly KPI and other reports
Compliance with clients’ and Cushman & Wakefield’s internal processes and data quality controls
Efficient management of own workload
Knowledge sharing and effective communication with team members
Production and presentation of regular and ad-hoc reports
Holding and attending to ad-hoc and recurring meetings
Managing and being part of the back-up system within the team
Creation and handling of training materials
Managing and participating in training of new joiners
Management of the helpdesk for Cushman & Wakefield client properties as first point of call for maintenance queries
Arrangement of surveyor and landlord inspections for client properties with adherence to security procedures
Maintenance of records for all inspections
Management and maintenance of a web-based job tracker recording maintenance issues
Consultation of leases to determine maintenance repair responsibilities and liaison with managing surveyors
Contact with landlords and tenants to ensure appropriate and efficient issue resolution
Liaison with and logging jobs to external Facilities Managers ensuring deadlines and information accuracy
Provision of advice and support to other team members to ensure contribution to outputs and adherence to procedures

Requirements

BSC or MSC degree
Intermediate English language skills
Strong IT literacy
Intermediate MS Office skills
Very good written and verbal communication skills
Very good problem-solving skills
Very good analytical mindset
Ability to work independently and in a team
Strong work ethic
Flexibility during times of change
Ability to effectively prioritize and execute tasks in a high-pressure environment
Proactive, enthusiastic and willingness to learn