Helpdesk Analyst

Acting as main point of contact between team and client to control processes and assist communication
Liaison with clients and third parties such as landlords, tenants, and their agents to ensure uninterrupted use of client premises
Sourcing of leases, documents, plans, and photographs from clients and their advisers
Assisting in the delivery of monthly KPI and other reports
Complying with clients’ and Cushman & Wakefield’s internal processes and data quality controls
Efficient management of own workload
Knowledge sharing and effective communication with team members
Production and presentation of regular and ad-hoc reports
Holding and attending to ad-hoc and recurring meetings
Managing and being part of the back-up system within the team
Creation and handling of training materials such as regular maintenance of L5 documents
Managing and taking part in the training of new joiners
Managing the helpdesk for Cushman & Wakefield client properties including acting as first point of call for maintenance queries
Arranging surveyor and landlord inspections for client properties ensuring strict security procedures adherence
Maintaining records for all inspections
Managing and maintaining a web-based job tracker recording maintenance issues with updates and relevant details passed to surveyors
Consulting leases to determine responsibility for maintenance repairs and liaising with managing surveyors to confirm responsibility
Contacting landlords and tenants to ensure issues are dealt with appropriately and efficiently
Liaising with and logging jobs to external Facilities Managers ensuring deadlines are met and accurate detailed information is provided
Providing advice and support to other team members to enable their contribution to outputs and adherence to procedures