Guest Relations Supervisor - German Speaker

Jelentkezés a cégnél

Cég neve

Kempinski Palace Engelberg
Munkavégzés helye

Engelberg, 6390, Parkweg 1

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Main responsibilities

Communication of hotel & company philosophy and internal hotel representation.
Have an in-depth knowledge of the hotel and the geographical layout of the city / surroundings.
Be knowledgeable about all VIPs in-house, hotel functions and special events.
Collect as much feedback information on VIPs as possible (on daily basis) by checking e.g. Google, Opera PMS company wide, briefs and distribute this information within the hotel to all relevant departments by e.g. daily guest fact sheets/reports, newsletter, etc. and ensure information is updated in the guest profile.
Welcome, facilitate and bid farewell to as many guests as possible.
Top VIPs MUST be welcomed upon arrival, escorted to their room and bid farewell upon departure.
Liaise with GRM and FOM, to prepare tailor made guest itinerary for Top VIP's when appropriate and coordinate VIP greetings and departures – ahead of time.
Obtain as much information about a guest's stay to be entered in the guest history.
Welcome visitors to the hotel, assist with general information, internal promotions and directions.
Handle guest complaints and requests in a polite and efficient manner; give further instructions to the relevant staff if needed to ensure optimal guest satisfaction.
Maintain a record of all complaints and requests, follow up and inform concerned operating departments.
Perform special projects and related duties as assigned.
Walk throughout the hotel recognizing guests and engage with them appropriately.
Attend & participate in daily briefings as scheduled.
Report potential and existing hazards and rectified immediately.
Provide information to all guests regarding the services and possible internal promotions of the hotel.
Senior Management on any unusual circumstances that might affect guest service and expectation.
Participate in training programmes.

Requirements

Skills, Knowledge and Expertise

Minimum of 3 years experience in a Supervisory level position in Front Office or Guest Relations preferably in an international five star hotel
Local language – excellent oral and written skills (as applicable)
English – excellent oral and written skills
Additional language - beneficial
Hotel Apprenticeship
Higher College Education

What we offer

Benefits

Living and working in the heart of the Alps in Central Switzerland
A wide range of creative opportunities
A pleasant working atmosphere in a young and dynamic team
International career prospects and development opportunities
Outstanding employee benefits in all Kempinski hotels, among others
A wide range of dishes in our staff restaurant
Free Wi-Fi and parking spaces

Company info

Das hoch in den Bergen im Herzen der Schweiz gelegene Kempinski Palace Engelberg wird bald bereit sein, seine ersten Gäste zu begrüßen. Mit einer einzigartigen Mischung aus erfrischender Schweizer Gastfreundschaft, warmherzigen Fünf-Sterne-Luxus-Service und einer Fülle von Aktivitäten ist das Kempinski Palace Engelberg ein Ort, an dem Erinnerungen geweckt werden.