Guest Relations And Club Lounge Manager

Jelentkezem

Cég neve

The Ritz-Carlton, Budapest - ADRIA-PALACE KFT.
Munkavégzés helye

1051 Budapest, Erzsébet tér
Egyéb juttatások
- Mobiltelefon
- Cafeteria
Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
- Általános munkarend
Biztosított eszközök
- Mobiltelefon
Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Főiskola

Mobiltelefon Cafeteria

Teljes munkaidő Alkalmazotti jogviszony Általános munkarend

Mobiltelefon

Angol felsőfok 1-3 év tapasztalat Főiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

Job Summary

The completion of all tasks has to be verified under consideration of all The Ritz- Carlton Standards, and the Philosophy of The Ritz- Carlton: „We are Ladies and Gentlemen serving Ladies and Gentlemen.” The Guest Relations and Club Lounge Manager at The Ritz-Carlton Budapest, is responsible for managing guest services, ensuring quality, and meeting guest's expressed and unexpressed wishes. The Manager ensures a positive guest experience to create The Ritz-Carlton guests for life.

Key Objectives

The Manager plays a crucial role in ensuring guest satisfaction by providing personalized service and fostering trust among associates.
The main tasks involve overseeing daily operations, and providing training and coaching to foster continuous improvement and growth. Develops specific goals and plans to prioritize, organize, and accomplish the anticipation of our guests’ needs and wishes.
Maintains strong working relationships, and enforces guest experience and safety policies.
Oversees the Guest Relations and Club Lounge departments, ensuring professional appearance and cost control.
The Manager empowers employees to provide personalized customer service, observing service behaviors, and interacting with customers to gather information regarding their overall satisfaction.

Requirements

Education and Experience

High school diploma or GED; at least 2 -3 year experience in the guest services, front desk, or related professional area.

2-year degree from an accredited university in Hotel and Restaurant Management, Hospitality, Business Administration, or related major

What we offer

BKK monthly pass after the trial period;
SZÉP-card allowance after the probationary period;;
Commuting allowance for rural workers;
Providing and cleaning uniforms;
Meals during working hours (breakfast: cold cuts, eggs, porridge, fruit, pastries; lunch and dinner: salad bar, soup, two main courses, dessert, fruit; free coffee machine; snack machine with healthy snacks);
Marriott in-house employee discounts (discounted room rates worldwide at 30 brands in the Marriott hotel chain; 20% food and beverage discount at any restaurant in the Marriott Hotel chain);
Discounted room rates at any of the hotels of the Hungarian Hotels and Restaurants chain;
Discounted theatre, concert and museum tickets;
Discounts in the shops of Jo Malone, Bobbi Brown, Twinset, Philipp Plein, in any of the Marriott hotels;
Marriott discount card;
Wellbeing programmes such as: community building, office massage, focus make-up;
In-house events such as: employee of the quarter awards, annual employee ball, employee appreciation week.

Workplace extras

Canteen
Cafe
Corporate events
Free fruits, snacks
Free coffee, soft drinks
Free breakfast
Free lunch

Company info

The Ritz-Carlton, Budapest is the first luxury hotel of the Marriott chain in Hungary, located in the heart of Budapest. The building blends historic elements of the city with modern culture.

At The Ritz-Carlton, Budapest, our mission is to provide guests with genuine care and comfort. Our hotel is looking for potential colleagues who have a passion for hospitality and the hotel industry, and who are willing to go the extra mile to make our guests' journey more magical.

Join one of Budapest's most upscale hotels! Be part of an outstanding international team and the largest hotel chain in the world.