Melis Operation Kft. logó

Guest Experience Supervisor

Állás részletei

  • Cég neve

    Melis Operation Kft.

  • Munkavégzés helye

    1056 Budapest, Váci utca 36.
  • Nézze meg a jelentkezők átlag bérigényét!

  • Egyéb juttatások

    • Szakmai tréningek
  • Munkaidő, foglalkoztatás jellege

    • Teljes munkaidő
    • Alkalmazotti jogviszony
  • Elvárások

    • Angol középfok
    • 1-3 év tapasztalat
    • Középiskola
Állás elmentve
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Állás leírása

Responsibilities

  • Process all guest check-ins, verifying guest identity, form of payment, assigning room, and activating/issuing room key.
  • Set up accurate accounts for each guest according to their requirements.
  • Enter Marriott Rewards information.
  • Ensure rates match market codes, document exceptions.
  • Secure payment prior to issuing room key, verify/adjust billing.
  • Compile and review daily reports/logs/contingency lists.
  • Complete cashier and closing reports.
  • Supply guests with directions and property information.
  • Accommodate guest requests, contacting appropriate staff if necessary.
  • Follow up to ensure requests have been met.
  • Process all payment types, vouchers, paid-outs, and charges.
  • Balance and drop receipts.
  • Count and secure bank at beginning and end of shift.
  • Obtain manual authorizations and follow all Accounting procedures.
  • Notify Loss Prevention/Security of any guest reports of theft.

Requirements

  • Ability to confidently communicate in English with guests.
  • Previous experience in hospitality, preferably in similar position.
  • Well groomed appearance and guest oriented, friendly personality.

What we offer

  • Professionally prepared and people-oriented management
  • Demanding, pleasant, modern work environment
  • Long-term, secure job opportunity, opportunity for development
  • Excellent benefits package:
    • 13th monthly salary
    • Free meals during shifts
    • Employee discounts (in Marriott hotels, AYCM membership option)
    • Present for special occasions
    • Laundry service
  • Trainings focused on personal development

Workplace extras

  • Canteen
  • Cafe
  • Shower
  • Corporate events
  • Free fruits, snacks
  • Free coffee, soft drinks
  • Free breakfast
  • Free lunch
  • Work clothes

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