Állás részletei
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Cég neve
Duna Szálloda Zrt.
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Munkavégzés helye
Budapest -
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Egyéb juttatások
- Mobiltelefon
- Cafeteria
- Szakmai tréningek
- Munkába járás támogatás
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Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
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Biztosított eszközök
- Laptop
- Mobiltelefon
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Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Középiskola
Kis türelmet...
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Állás leírása
Duna Szálloda Zrt.
Responsibilities
Are you passionate about turning guest moments into lasting memories? At the Budapest Marriott Hotel, we believe extraordinary service begins with genuine human connections. We’re seeking a dedicated Guest Relations Manager who will step in to lead our Guest Relations and At Your Service (Call Centre) teams, and act as the Front Office Duty Manager in the absence of the Front Office Manager. If you thrive on elevating guest satisfaction, guiding a high-performing team, and resolving challenges with grace and efficiency, this could be your next career move.
What you will do
What you will do
- Lead the Guest Relations team and the At Your Service Call-Centre (7 team members in total) — coaching, developing and inspiring your team to deliver five-star service.
- Substitute for the Front Office Duty Manager during their absence, overseeing smooth operations, guest flows, and key decision-making.
- Handle all guest comments, feedback and complaints — ensure timely follow-up, resolution and recovery in line with our brand standards.
- Monitor guest satisfaction metrics and partner with Front Office, Housekeeping, Maintenance and other departments to continuously raise service levels.
- Maintain high visibility in the guest-facing areas, demonstrate service excellence and embed a culture of sincere hospitality.
- Report directly to the Front Office Manager and collaborate closely across departments to uphold the Marriott service promise.
Requirements
- You bring proven leadership experience in a premium hotel or upscale hospitality environment — ideally in guest relations, front office operations or a similar guest-experience role.
- You are a confident problem-solver who stays calm under pressure, with a genuine empathy for guests and a desire to turn feedback into action.
- You display strong interpersonal and communication skills, with the ability to lead, motivate and develop a team.
- You understand the importance of complaint handling and guest recovery, and you can follow through until resolution.
- You are fluent in English; proficiency in Hungarian is highly desirable. Additional languages are a plus.
- You embrace the values of the Marriott brand — service excellence, integrity, teamwork and continuous improvement.
What we offer
- Learning and Development opportunities
- International Career
- Marriott discounts all around the world
- Competitive compensation and benefit package
- Reward and recognition programs
- Corporate events
- Associate cafeteria
- Excellent location and good transportation conditions
- Fitness and Health Club usage
- Private health insurance
Budapest Marriott Hotel welcomes you to Hungary's capital city with modern style and exceptional service and an unbeatable location on the Danube. Tucked along the banks of the Danube River our well known property is near some of Budapests most treasured landmarks from the Chain Bridge to Buda Castle. Intuitively designed rooms and suites all updated in a major renovation offer scenic views of the river. Elsewhere at our hotel you can enjoy a delectable meal at DNB Budapest or breathtaking sunsets from our Liz & Chain Rooftop Bar terrace on the 9th floor. If you are planning an event in Budapest our hotel provides 17000 sq ft of versatile event space and can accommodate conferences for up to 650 guests. Our terrific city center location facilitates exploration and discovery. Visit Vaci utca and the Budapest Christmas Markets with ease.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
At Marriott International, we are dedicated to being an equal opportunity employer, welcoming all and providing access to opportunity. We actively foster an environment where the unique backgrounds of our associates are valued and celebrated. Our greatest strength lies in the rich blend of culture, talent, and experiences of our associates. We are committed to non-discrimination on any protected basis, including disability, veteran status, or other basis protected by applicable law.
How to apply
Please click the Apply button to send your application.
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