Group Associate Specialist Customer Service

Group Associate Specialist Customer Service
Become part of a vital chain and contribute to our common goal of making people’s lives better. Headquartered in Lachen, Switzerland, Octapharma is one of the largest human protein manufacturers in the world, developing and producing medicines sourced from human plasma and human cell lines. We are a privately-owned company, where the warmth of family meets the scale of a global organisation.
Join us in shaping our vision to provide new health solutions advancing human life.
Group Associate Specialist Customer Service
Your main tasks and responsibilities
In this role, you will be at the heart of our global operations—ensuring that critical medicines reach patients in over 100 countries efficiently and part of the Corporate Customer Service, you will manage the end-to-end order process and act as a key interface between Octapharma and its international customers. Your work will directly contribute to the timely delivery of life-saving therapies worldwide.
Order Management & Customer Service
Manage the full order lifecycle from receipt to delivery
Monitor order status and proactively resolve issues
Maintain daily communication with international customers
Export & Logistics Coordination
Coordinate global shipments and transport operations
Ensure compliance with international trade regulations and Incoterms
Collaborate with internal teams and logistics partners
Documentation & Trade Finance
Prepare and manage shipping and export documentation
Handle Letters of Credit and other trade finance instruments
Support tender document preparation and submission
Reporting & Continuous Improvement
Perform regular reporting and data tracking
Contribute to process improvements and cross-functional projects
Support the team with administrative and operational tasks
Your expertise and ideal skill set
You are a structured and proactive professional who thrives in a fast-paced, international environment.
Required:
Commercial education (or equivalent background)
Minimum 3 years of experience in customer service within export or international trade
Strong organizational and multitasking skills
Ability to work independently and manage priorities under pressure
Fluency in English and German
Nice to have:
Diploma or degree in export, logistics, or international trade
Experience with ERP systems (e.g., SAP)
Knowledge of Incoterms and international shipping processes
French language skills
Experience in the pharmaceutical or healthcare industry
Your department - where you make an impact
In this high-profile position you are the interface between Octapharma and its customers, worldwide.
You will be working as part of a young and energetic and motivated team in an international and highly dynamic environment
Become part of our team, gain hands-on experience and insight into the pharmaceutical industry
The opportunity to join a successful company in which innovation, people and entrepreneurship are the fundamentals of its success.
Thrive with us
You help save lives - Every day is meaningful as we produce life-saving medicines
Family values - Long-term perspective for employees and relationships
Be rewarded with market-related salary and benefits package
You will have a high level of influence where you can make a difference and leave your footprint
Work with skilled and fun colleagues in a relatively informal organization
Skills development - We offer various internal and external employee and leadership trainings, trainee programs and digital solutions
It´s in our blood
We live diversity and stand for equal opportunities as an employer! We therefore look forward to receiving your application - regardless of age, gender, origin, sexual orientation, and religion.
Please apply in English.
Do you have any questions? Then get in touch with your contact person.
Mrs. X
Octapharma AG
Seidenstrasse 2, 8853 Lachen
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Want to find out more about us?
Visit our website Octapharma Career and follow us daily on LinkedIn.
About Octapharma
Octapharma is one of the largest human protein manufacturers in the world, developing and producing human proteins from human plasma and human cell lines. We employ more than 11,000 people worldwide to support the treatment of patients in 120 countries with products across three therapeutic areas: Immunotherapy, Haematology and Critical Care. With seven R&D sites and five state-of-the-art manufacturing facilities in Austria, France, Germany, and Sweden, Octapharma also operates over 195 plasma donation centres across Europe and the US. With four decades of experience, we are committed to advancing patient care worldwide. jid70a6dafpn jit0414pn jiy26pn