Global IoT Service Expert

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.

We are seeking a German-Speaking Global IoT Service Expert to lead the IoT service relationship for Vodafone’s largest IoT accounts. This role involves acting as a trusted advisor to customers, managing in-life IoT services, and providing governance over IoT operations such as incident, change, and problem management. You will collaborate with internal teams and vendors to deliver market-leading service offerings and ensure customer satisfaction and loyalty.

• Serve as the dedicated key contact for Vodafone’s strategic IoT customers globally.
• Manage senior-level customer relationships and lead service review meetings and QBRs.
• Provide proactive IoT technical service management and drive service improvements using ITIL principles.
• Analyse patterns and customer needs to identify new opportunities and shape IoT operational services.
• Initiate and approve new processes impacting customer solutions.
• Engage in IoT vendor management and collaborate with technical planning authorities on strategic topics.
• Represent Vodafone’s interests while advocating for customer needs within the IoT organisation.
• Own overall IoT service and contractual deliverables, including KPIs, SLAs, NPS, and cost-to-serve metrics.
• Support commercial stakeholders to drive incremental revenue and customer adoption of IoT services.

• Fluent in English and proficient in German.
• ITIL v3 Foundation Certification and strong project management skills.
• Advanced IoT technical knowledge, including operations and service management for WAN, LAN, SDN, and security services.
• Excellent negotiation, communication, and coordination skills with a customer-focused approach.
• Analytical mindset with experience in data analysis and trend interpretation.
• Solution-oriented, proactive, and able to work effectively in challenging environments.
• University or MA degree with advanced knowledge of mobile network technologies (LPWA, GPRS, WCDMA, LTE 4G).
• Familiarity with module technologies and products (SIMCOM, Quectel, Gemalto, Sierra Wireless).
• Minimum 3 years’ experience in the automotive OEM business

• Opportunity to work on cutting-edge IoT solutions for global premium customers.
• Exposure to strategic decision-making and collaboration with senior stakeholders.
• A dynamic, inclusive environment that fosters innovation and continuous learning

In return we provide you with

• A dynamic environment where innovative ideas are always welcome
• A collaborative community where your professional goals and work are supported by a diverse team
• Access to internal and external trainings via other providers
• A supportive internal coaching and mentoring culture
• Corporate assets including a laptop and mobile phone with One Business Mobile Superior subscription (unlimited voice, text message, and data within the EU)
• Cafeteria package
• Private Medical Services
• Employee Assistance Program to support your wellbeing and mental health
• Life and accident insurance
• You can work remotely overseas for 20 days a year
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption
• You and your family members can enjoy several discounts from our partners
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week

• Advanced IoT service management and governance practices.
• Strategic vendor and stakeholder management.
• Data-driven decision-making and process improvement methodologies.

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