Global Customer Intelligence Manager (m/f/d)

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Eppendorf SE
Munkavégzés helye

Hibrid

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok és
- Német középfok
- 1-3 év tapasztalat
- Főiskola

Állás elmentve

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Responsibilities

You design and implement Voice of Customer (VoC) programs using qualitative and quantitative methods such as surveys, interviews, focus groups and customer journey mapping, collaborating with external providers and internal stakeholders to drive product development, corporate strategy and GTM.
You apply the Outcome-Driven Innovation (ODI) framework to identify and prioritize customer needs, to bring in innovation and new product development ideas in the organisation.
You extract and analyze customer data, generate insights, conduct workshops and present actionable recommendations to stakeholders.
You engage executives and customer-side experts through structured workshops, discuss industry trends and review strategic initiatives to embed customer feedback into corporate strategy.
You develop and manage research tools and methodologies, reach out to key customers and opinion leaders and derive insights to strengthen the company's competitive position.
You support the global customer survey, assess Eppendorf's market strengths and weaknesses and create competitive benchmarks.
You analyze VoC data to identify unmet customer needs and lead cross-functional workshops to translate these into innovative product development opportunities.
You plan and conduct primary research projects with agencies, acting as the interface to key stakeholders and senior management to communicate customer-based recommendations.
You collaborate with Legal, Compliance and IT to ensure all customer and KOL engagement complies with regulatory and ethical standards, managing documentation, consents and compensation.
You translate complex data into dashboards, presentations and reports tailored to target audiences, using Power BI, Excel and PowerPoint.
You publish and maintain methodologies, best practices and study summaries and disseminate customer intelligence across the organization.
You establish feedback loops to measure innovation driven by customer insights and continuously optimize VoC processes.
You contribute to additional CMI projects, work with cross-functional teams and handle ad-hoc requests from the SVP Corporate Development or the Head of Global CMI.

Requirements

You hold a Bachelor's or Master's degree in Business Administration, Sciences, Engineering or a related field.
You have 5+ years of international experience in customer intelligence, market research or a related area within life sciences or a comparable industry.
You possess in-depth knowledge of qualitative and quantitative research methods and experience with leading VoC platforms.
You have a proven track record leading cross-functional projects and workshops to generate, assess and implement innovative solutions and strategic initiatives based on customer insights.
You are experienced in applying the ODI framework to identify, prioritize and address customer unmet needs.
You have strong active listening skills, understand different perspectives and foster open, respectful communication.
You engage proactively with colleagues and stakeholders and promote joint problem solving.
You have excellent verbal and written communication skills in English and German.
You excel at presenting and visualizing data.
You build strong relationships across organizational levels and can manage multiple tasks in a dynamic environment.

What we offer

Your work is meaningful. Together we contribute to improve human living conditions.
We offer you creative freedom with a strong, international premium brand in the life science industry.
You will receive a competitive salary as well as a profit share in the company's success.
Furthermore we offer 30 paid holiday days per year as well as special company-regulated leave days.
With our flextime framework, you can plan your working hours individually and create a work-life balance on your own terms.
With us, you also get the opportunity to work part of your working hours on a mobile basis throughout Germany to fit your unique life situation.
We offer you a wide range of social benefits, such as company pension scheme, company sports, JobRad, subsidised public transport and Corporate Benefits.
Continuous professional development opportunities to grow both personally and professionally are included as well. Our opportunities range from a variety of training courses, participation in conferences and access to learning platforms.
With us, you will find a colorful, cosmopolitan and appreciative working environment with always up-to-date technologies, methods and tools in an environment that also invites networking.

Company info

Eppendorf ist ein führendes Life-Science-Unternehmen, das Instrumente, Verbrauchsmaterialien und Dienstleistungen für die Handhabung von Flüssigkeiten, Proben und Zellen in Laboratorien weltweit entwickelt und vertreibt. Eppendorf Produkte werden in akademischen und kommerziellen Forschungslaboratorien eingesetzt, z.B. in Unternehmen aus der pharmazeutischen und biotechnologischen sowie der chemischen und Lebensmittelindustrie.

Bei Eppendorf zu arbeiten bedeutet, Teil einer Gemeinschaft von mehr als 5.000 Wissenschaftlern, Ingenieuren sowie Spezialisten aus vielen anderen Disziplinen in über 30 Ländern zu sein. Wir alle sind einer Mission verpflichtet: Der kompetente Partner und Berater der Wahl für biowissenschaftliche Labors auf der ganzen Welt zu sein - mit unseren erstklassigen Produkten, unseren Dienstleistungen und unserer Zuverlässigkeit.