German Speaking Demand Management Specialist – Senior

VOIS (Vodafone Intelligent Solutions) is a strategic arm of Vodafone Group Plc, creating value for customers by delivering intelligent solutions through Talent, Technology & Transformation.

As the largest shared services organisation in the global telco industry with 30,000 FTE, our portfolio of next-generation solutions and services are designed in partnership with customers across Vodafone Group, local markets, and partner markets to simplify and drive growth.

Ensure that development demands related to IT tools used by Vodafone are clearly defined in form of epics. Liaise between customers/users providing the Business Demand and the solution groups including the developers. Act as the single point of contact until the end of the project lifecycle. Track actions and drive the project team towards the solution of the customer requests. Assess standard solutions and explore potential external solutions with the project team. Manage IT demand projects fully or partially and make status reports to the Steering Committee. Check at the end of the demand lifecycle whether objectives stated in the epics are fully met.

• Be the key interface for capturing demand requests related to IT tool development, act as a Business Analyst.
• Be responsible for creating user stories as an input in the Agile delivery process – either as part of a team or as overall owner
• Manage and keep track of incoming IT tool functionality improvement requests, process them via Demand Management Process.
• Assure the quality of information provided by Requestors, evaluate and qualify the demand.
• Capture the requirements regarding the development of internal IT tools.
• Create assessment documentation for every demand request.
• Evaluate potential risks and report them to appropriate stakeholders.
• Ensure all new demands are suitable for decision making and have a clear scope, create high quality epics. 
• Support decision making by creating documentations (agenda, minutes), 
• Check the quality of improvements, ensure that goals are met.
• Escalate issues that require intervention.
• Provide regular status update to the management, keep all stakeholders appropriately informed.
• Give input to process improvement, to increase efficiency and effectiveness of all Demand Management process activities.

• Fluent German and English language skills 
• 2-3 years of Demand management, project management or business analysis experience
• Experience of agile project methodologies 
• Communication and time management skills
• Decision-making and problem-solving skills
• Customer focus
• Telecom and SSC experience (desired)

• A dynamic environment where innovative ideas are always welcome 
• A collaborative community where your professional goals and work are supported by a diverse team 
• A supportive internal coaching and mentoring culture 
• Opportunities to participate in company activities and CSR events 
• Corporate assets including a laptop and mobile phone with subscription (unlimited voice, text message, and data within the EU) 
• Cafeteria package 
• Private Medical Services 
• Employee Assistance Program to support your wellbeing and mental health 
• Life and accident insurance 
• You can work remotely overseas for 20 days a year 
• 16 weeks fully paid parental leave. This applies to all non-birthing partners who become parents due to birth or adoption 
• You and your family members can enjoy several discounts from our partners 
• You will be working in a hybrid model, which means 3 days working from home with 2 days office visit per week 

We are the engine that powers Vodafone around the world: our work impacts millions of people around the globe every day. If you want to experiment and learn fast, integrated into an international, multicultural and inclusive team, then _VOIS is the place for you. 

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