Front office manager

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Dél-Alföld Consulting Kft.
Munkavégzés helye

1052 Budapest, Semmelweis utca

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Responsibilities

                •             Lead, supervise, and motivate the front desk team to ensure outstanding service delivery
                •             Oversee daily front office operations, including check-in/check-out procedures
                •             Manage and respond to online hotel reviews (Booking, Google, TripAdvisor, etc.) in a professional and brand-aligned manner
                •             Monitor guest feedback and implement strategies to improve guest satisfaction and ratings
                •             Actively enhance the overall guest experience through personalized service and attention to detail
                •             Handle guest complaints and special requests efficiently and diplomatically
                •             Ensure smooth communication between departments (Housekeeping, F&B, Maintenance)
                •             Maintain high standards of presentation, cleanliness, and service quality
                •             Support revenue optimization through upselling and room allocation strategies
                •             Prepare reports and performance analyses related to guest satisfaction and online reputation

Requirements

                •             Minimum 2–3 years of experience in a front office leadership role (preferably in a boutique or lifestyle hotel)
                •             Strong knowledge of hotel operations and guest service standards
                •             Experience in managing online reputation and hotel review platforms
                •             Excellent communication and interpersonal skills
                •             Proactive, guest-oriented mindset with strong problem-solving abilities
                •             Fluent English (additional languages are an advantage)
                •             Ability to lead and inspire a team
                •             Familiarity with hotel management systems (PMS knowledge required)

What we offer

                •             Competitive salary package
                •             Supportive and inspiring work environment
                •             Opportunity to shape and enhance the hotel’s guest experience strategy
                •             Career growth within a dynamic boutique hospitality brand

Company info

We are a stylish and guest-focused boutique hotel dedicated to delivering personalized service and unforgettable experiences. Our hotel combines elegant design with warm hospitality, creating a unique atmosphere where every guest feels special.

We are currently seeking a passionate and experienced Front Office Manager (Reception Manager) to lead our reception team and elevate our guest experience to the highest standards.