Front Desk Manager

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The Ritz-Carlton, Budapest - ADRIA-PALACE KFT.
Munkavégzés helye

1051 Budapest, Erzsébet tér 9-10.
Egyéb juttatások
- Mobiltelefon
- Cafeteria
- Szakmai tréningek
- Munkába járás támogatás
- Sport támogatás
Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
- 2 műszak
Biztosított eszközök
- Monitor (1 db)
- Desktop PC
Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Középiskola

Mobiltelefon Cafeteria Szakmai tréningek Munkába járás támogatás Sport támogatás

Teljes munkaidő Alkalmazotti jogviszony 2 műszak

Monitor (1 db) Desktop PC

Angol felsőfok 1-3 év tapasztalat Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

A hirdetés adatait sikeresen elküldte az email címére.

Responsibilities

The role involves managing day-to-day operations, ensuring quality, standards, and meeting customer expectations. It consists of developing goals, handling complaints, resolving disputes, and supervising the associates. Regular communication with our Ladies And Gentlemen is crucial to create awareness of business objectives and expectations is essential. The Front Desk Manager also involves supporting the management of the front desk team, using interpersonal and communication skills to lead, influence, and encourage others. Moreover, the manager serves as a role model, establishing open, collaborative relationships with our Ladies and Gentlemen and supervising all areas of the front office.

Exceptional customer service is ensured by providing exceptional services, improving service, and assisting our Ladies And Genltemen in understanding guest needs. The key is to focus on guest satisfaction during departmental meetings and focuses on continuous improvement.

Managing projects and policies involves implementing customer recognition programs, training the Ladies and Gentlemen in the Front Office Department, monitoring adherence to credit policies, supervising same-day selling procedures, and ensuring compliance with policies. Supporting human resource activities includes coaching, mentoring, and addressing our associates' concerns.

Additional responsibilities include providing information to supervisors, co-workers, and subordinates, analyzing information, and participating in departmental meetings. The ideal Front Office Manager is able to perform duties at the front desk, run shifts, and communicate clear goals to achieve desired results.

Requirements

Previous Front Office experience is required, especially in a luxury environment of at least 2 years;
Knowledge of OPERA (or equivalent PMS) and experience in cashiering are preferred;
A genuine desire to give guests exceptional service.

Nice-to-have

Other spoken languages

What we offer

BKK monthly pass after the trial period;
SZÉP-card after the probationary period;;
Commuting allowance for rural workers;
Glasses allowance;
Cleaning of working clothes;
Meals during working hours (breakfast: cold cuts, eggs, porridge, fruit, pastries; lunch and dinner: salad bar, soup, two main courses, dessert, fruit; free coffee machine; snack machine with healthy snacks);
Marriott in-house employee discounts (discounted room rates worldwide at 30 brands in the Marriott hotel chain; 20% food and beverage discount at any restaurant in the Marriott Hotel chain);
Discounted room rates at any of the hotels of the Hungarian Hotels and Restaurants chain;
Discounted theatre, concert and museum tickets;
Discounts in the shops of Jo Malone, Bobbi Brown, Twinset, Philipp Plein, in any of the Marriott hotels;
Marriott discount card;
Wellbeing programmes such as: community building, office massage, focus make-up;
In-house events such as: employee of the quarter awards, annual employee ball, employee appreciation week.

Workplace extras

Canteen
Corporate events
Free fruits, snacks
Free coffee, soft drinks
Free breakfast
Free lunch

Company info

At The Ritz-Carlton, Budapest our highest mission is to provide genuine care and comfort for our guests. To provide personalized service for our guests and to inspire their life’s meaningful journeys we hire amazing Ladies & Gentlemen who are passionate about hospitality and are willing to go the extra mile to create WOW moments for our guests.

Marriott International is an equal opportunity employer. We believe in hiring a diverse workforce and sustaining an inclusive, people-first culture. We are committed to non-discrimination on any protected basis, such as disability and veteran status, or any other basis covered under applicable law.