Front Desk Agent (m/f) - FIVE Zurich

Jelentkezés a cégnél

Cég neve

FIVE Zürich Switzerland
Munkavégzés helye

Zürich, 8055, Döltschiweg 234

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Key Responsibilities

Be passionate about maintaining a service standard that embraces time as the ‘new' luxury and therefore deliver ‘FIVE-style' service in a timely manner to the highest level of expectation - all while having fun with the FIVE Vibe!
Execute the daily functions of arrival and departure for guests
Perform registration process by obtaining data from guest and by observing the established guidelines.
Review all Group Resumes, VIP reports, daily business reports.
Maintain high standards of personal appearance and grooming.
Comply at all times with FIVE standards and regulations to encourage safe and efficient hotel operations which include but are not limited to Front Office policies and Accounting policies.
Cash handling and credit processing as required, to include Gift Card redemption.
To support the Concierge or Telephone Operator as required.
Resolve guest complaints or otherwise follow up with manager.
Review room queue and work with Housekeeping to expedite turnover.
Reach out to guests to communicate room is ready and coordinate luggage delivery with Guest Services if luggage has been stored.
Handle Due-Out and Discrepancy updating in communication with the Housekeeping Department.
Post applicable charges for late check-outs requests.
Perform daily “bucket check report” against guest folio ensuring that charges are accurately posted, and support receipts are properly filed/attached.
Ensure that one's cash report is balanced and closed at the end of the shift with remittance envelop dropped in the cash vault.
Ensure the strict control of room keys. Enforce the key handling procedures ensuring maximum security.
Ensure proper handling and documentation of guest's valuables being secured in hotel safe deposit box.
Be familiar with hotel services and promotions and promote them.
Take and deliver accurate and timely guest messages.
Respond to queries positively.
Follow department policies, procedures, and service standards, including all safety policies.

Requirements

What We're Looking For

Hands-on approach with a ‘can-do!' work attitude
Commitment to delivering exceptional guest services with a passion.
Excellent communication in English, minimum B2 level in German
Minimum of 1-year previous Hotel experience and knowledge of Opera is an asset.
Excellent written and verbal communication, interpersonal and leadership skills.
Highly organized, results-oriented with the ability to be flexible and work well under pressure
Must be highly organized and energetic and possess the ability to get the job done.
Perfect grooming, always on a neat and tidy appearance
Swiss work permit holder or EU ID / Passport holder
Ability to find creative solutions while taking ownership for all duties and tasks assigned