French-speaking Customer Service Representative

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DK Household Brands GmbH
Munkavégzés helye

Hibrid • Mannheim

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol felsőfok és
- Francia felsőfok
- 1-3 év tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Act as a central back-office support function for sales teams and customers across multiple markets
Provide operational support to sales teams, including order entry, order follow-up, and coordination with internal departments
Independently handle order processing from receipt to invoicing, ensuring accuracy and timely execution
Enter, maintain, and update orders, customer data, and pricing conditions in the ERP system
Monitor order status, deliveries, and backorders, ensuring on-time processing and clear internal and external communication
Process and resolve customer inquiries related to orders, deliveries, and invoicing
Handle complaints and claims in coordination with logistics, finance, and sales
Ensure smooth coordination with internal teams such as logistics, finance, and customer service
Support day-to-day operational activities for B2B customers and selected eCommerce channels, where applicable
Contribute to the continuous improvement of order processing and back-office workflows

Requirements

Completed commercial training or a comparable qualification
Experience in customer service, order management, or sales administration is an advantage
Strong attention to detail and a structured, process-oriented working style
Comfortable working in a supporting, non-sales role for multiple markets and internal / external sales teams
Very good MS Office skills, especially strong Excel proficiency
Experience with ERP systems, ideally BC356
Independent, reliable, and well-organized, with the ability to manage multiple orders and priorities
Team-oriented, flexible, and quick to understand processes
Experience in order processing within a B2B and/or eCommerce environment (e.g. marketplaces or Shopify) is an advantage

CRITICAL: As well as fluency in English, both spoken and written, a very good command of French, spoken and written, is essential in this role, in order to communicate effectively with French agents and customers.

What we offer

Motivating atmosphere and a professional and collegial team
Flat hierarchies with short decision-making paths
Mobile working and flexible working hours
Convenient location with easy parking facilities
30 days vacation
Market-driven remuneration

Company info

We are a premium housewares brand, with a portfolio of distinguished brands including Zyliss, Cole & Mason, Culinare, AdHoc, Ken Hom and Swissmar; and we pride ourselves on delivering exceptional and innovative product ranges.

We are currently seeking a French-speaking Customer Service Representative to join our team in Mannheim as soon as possible.