Facility Director / Key Account Manager

The Facility Director / Key Account Manager will be responsible for managing facility management operations at client premises (cleaning, technical, catering, reception, and waste services) – industrial site. Person on that position will be primary, single, point of contact for the customer. The Facility Director / Key Account Manager will be a leader to service supervisor and will work closely with client and local ISS team to ensure highest service standards.

What you’ll do

• Leading team of service supervisors and oversight over the shift planning, attendance closing, holiday, overtimes, sickness and recruitment within their teams and themselves; working closely with HR team department regarding recruitment, new joiners, leavers, etc.
• Identification of new sales opportunities at the entrusted client, calculating and preparing price offers and selling them to the entrusted customer
• Managing health, safety, and environmental (HS&E) agenda in cooperation with HS&E manager on the account – performing planned and unplanned checks, ensuring that HS&E rules are adhere to
• Budget responsibility for the entrusted operations
• Monthly presentation of operational and financial results to the country manager as well as the global account management
• Identification and closing of gaps in between actual and expected / budgeted financial and operational performance
• Approval of purchase orders at the entrusted account and participation in supplier evaluation led by the procurement department
• Managing quality inspections over the provided service and service quality KPIs as per customer contract
• Regular performance evaluation of your subordinates as well as driving communication and feedback culture throughout the account organization and staff
• Regular systems use in account management (Navision, FMS Tririga and other)
• Responsibility in ensuring that rules, guidelines are followed up on the entrusted account