Estate Manager

Operation of Estate Management workflow engine for assigned markets including triage, action tracking, deadline management, escalation prompts and closure records
Opening, classification and maintenance of Estate Management workflows in line with agreed operating standards
Determination of routine, evidence-led, low risk matters versus those requiring market judgement
Running routine Estate Management processes including standard ATM renewals, low-risk landlord correspondence and recurring information requests
Identification of recurring issues, process gaps and data defects and collaboration with leadership to improve workflow quality and productivity
Coordination of lease data with Lease Administration including abstraction follow-up, Horizon updates, document completeness, critical date visibility and data quality checks
Monitoring of expiries, break options, notice dates, rent reviews, renewals, option dates, sublease events and other critical estate events with escalation as needed
Maintenance of subtenant tracking for critical dates, recharges, deposits, notices, exits, reinstatement actions and Finance touchpoints
Support of property tax, rent, service charge, recharge and payment event processes through data preparation, history checks, document retrieval and approval pack support
Coordination of handover from Transaction Management into Estate Management ensuring completeness of signed documents, payment triggers, critical dates, approvals and system updates
Maintenance of estate evidence packs including lease extracts, notices, correspondence, issue history, approvals, adviser outputs and chronology records
Support of landlord assurance and compliance oversight through registers, evidence requests, status tracking and escalation reporting
Preparation and maintenance of vendor, adviser and approval support materials including SEN inputs, governance logs, approval templates and supporting appendices
Production of Estate Management dashboards, QPR inputs, MI, overdue action reporting, critical date reporting and operational risk summaries
Challenging incomplete data, missing documents, unclear ownership or weak evidence before closure of matters
Collaboration with In-Market Estate Managers to provide timely evidence packs, action trackers and decision support
Collaboration with Lease Administration, TM Hub, Transaction Managers, Finance, Legal, FM, HSE / HSSE, Security and reporting teams to support controlled, end-to-end delivery
Escalation to In-Market Estate Manager for landlord negotiation, commercial judgement, regulatory sensitivity, reputational risk, ambiguity or senior stakeholder engagement
Escalation to Regional Head of Estate Management for deadlines, risks, repeated landlord failures or unresolved actions requiring regional intervention