Állás részletei
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Cég neve
SEON Technologies Kft.
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Munkavégzés helye
Hibrid • Budapest -
Egyéb juttatások
- Egészségbiztosítás
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Munkaidő, foglalkoztatás jellege
- Alkalmazotti jogviszony
- Általános munkarend
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Elvárt technológiák
- SECURITY DEVOPS REACT. NODEJS JAVASCRIPT HTML5 CSS3 API DOCKER CLOUD AWS AGILE SCRUM
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Elvárások
- Angol középfok
- 5-10 év tapasztalat
- Középiskola
Kis türelmet...
Állás elmentve
A hirdetést eltávolítottuk a mentett állásai közül.
Állás leírása
Responsibilities
Define and implement the operational and technical strategy for customer support ticket handling.
Ensure rapid, high-quality resolution of defects, technical questions, and data/security-related requests.
Virtually manage and mentor engineers embedded across product teams.
Establish a roadmap for building a dedicated Support Engineering group.
Partner with Technical Services and Product teams to analyze recurring issues and propose solutions.
Oversee the entire NRQ workflow from intake to delivery, ensuring adherence to prioritization, SLA, and communication guidelines.
Act as liaison between Engineering, Product, and Technical Services for defect triage and resource allocation.
Monitor and enforce response and resolution times by request type, escalating blockers as needed.
Develop and maintain dashboards tracking ticket load, response times, and SLA compliance.
Identify opportunities to enhance automation of ticket routing and engineer assignment.
Cultivate engagement and accountability within a geographically dispersed engineering team.
Develop engineers’ problem-solving, communication, and customer empathy skills.
Plan, recruit, and onboard new hires as the function matures.
Foster a culture of ownership, learning, and excellence.
Ensure rapid, high-quality resolution of defects, technical questions, and data/security-related requests.
Virtually manage and mentor engineers embedded across product teams.
Establish a roadmap for building a dedicated Support Engineering group.
Partner with Technical Services and Product teams to analyze recurring issues and propose solutions.
Oversee the entire NRQ workflow from intake to delivery, ensuring adherence to prioritization, SLA, and communication guidelines.
Act as liaison between Engineering, Product, and Technical Services for defect triage and resource allocation.
Monitor and enforce response and resolution times by request type, escalating blockers as needed.
Develop and maintain dashboards tracking ticket load, response times, and SLA compliance.
Identify opportunities to enhance automation of ticket routing and engineer assignment.
Cultivate engagement and accountability within a geographically dispersed engineering team.
Develop engineers’ problem-solving, communication, and customer empathy skills.
Plan, recruit, and onboard new hires as the function matures.
Foster a culture of ownership, learning, and excellence.
Requirements
2+ years of experience leading software engineering teams, preferably in customer support, sustaining engineering, or production operations.
Proven ability to lead through influence across multiple teams and disciplines (Product, QA, Support, DevOps).
Deep understanding of Agile/Scrum principles, engineering ticket workflows, and support SLAs.
Experience using metrics to drive operational excellence and defect resolution outcomes.
7+ years of extensive experience in full-stack SaaS/web application development.
2+ years of hands-on experience with React.
2+ years of strong experience with NodeJS, preferably NestJS.
Exceptional software engineering capabilities in JavaScript and TypeScript.
Profound knowledge of HTML5/CSS3 and RESTful API development.
Solid experience with containerization (Docker), orchestration (Kubernetes), and cloud providers (AWS preferred).
Experience with infrastructure as code tools like Terraform.
Excellent communication and stakeholder management skills.
Strategic thinker with a hands-on, data-driven approach to problem-solving.
Comfortable working in a highly virtual, asynchronous, and cross-functional environment.
Fluent in English (written and verbal); additional languages are a plus.
Proven ability to lead through influence across multiple teams and disciplines (Product, QA, Support, DevOps).
Deep understanding of Agile/Scrum principles, engineering ticket workflows, and support SLAs.
Experience using metrics to drive operational excellence and defect resolution outcomes.
7+ years of extensive experience in full-stack SaaS/web application development.
2+ years of hands-on experience with React.
2+ years of strong experience with NodeJS, preferably NestJS.
Exceptional software engineering capabilities in JavaScript and TypeScript.
Profound knowledge of HTML5/CSS3 and RESTful API development.
Solid experience with containerization (Docker), orchestration (Kubernetes), and cloud providers (AWS preferred).
Experience with infrastructure as code tools like Terraform.
Excellent communication and stakeholder management skills.
Strategic thinker with a hands-on, data-driven approach to problem-solving.
Comfortable working in a highly virtual, asynchronous, and cross-functional environment.
Fluent in English (written and verbal); additional languages are a plus.
What we offer
Full time employment.
Hybrid work location in Budapest.
Opportunity to lead and build SEON’s first Customer Support Engineering function.
Work with a growing team to make a big impact.
Fair compensation and comprehensive perks including ESOP, flexible hours, enhanced parental leave, private health insurance, hybrid working environment, employee assistance and mental health support, monthly company breakfast and weekly lunch allowance, learning and development opportunities, weekly language courses, and book allowance.
Hybrid work location in Budapest.
Opportunity to lead and build SEON’s first Customer Support Engineering function.
Work with a growing team to make a big impact.
Fair compensation and comprehensive perks including ESOP, flexible hours, enhanced parental leave, private health insurance, hybrid working environment, employee assistance and mental health support, monthly company breakfast and weekly lunch allowance, learning and development opportunities, weekly language courses, and book allowance.
Workplace extras
- Canteen
- Cafe
- Corporate events
- Bicycle storage
- Free fruits, snacks
- Free coffee, soft drinks
- Free breakfast
- Free lunch
- Play corner
Company info
SEON is the command center for fraud prevention and AML compliance, helping thousands of companies worldwide stop fraud, reduce risk and protect revenue. Powered by 900+ real-time, first-party data signals, SEON enriches customer profiles, flags suspicious behavior and streamlines compliance workflows - all from one place. SEON provides richer data, more flexible and transparent analysis, and faster time to value than any other provider on the market. We’ve helped companies reduce fraud by 95% and achieve 32x ROI, and we’re growing fast, thanks to our partnerships with some of the world’s most ambitious digital brands like Revolut, Wise, and Bilt.
How to apply
You can submit your application on the company's website, which you can access by clicking the „Apply on company page“ button.
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