Emergency Support Coordinator (Italian Speaking)

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EF Information Services Kft.
Munkavégzés helye

Budapest

Munkaidő, foglalkoztatás jellege
- Teljes munkaidő
- Általános munkarend
Elvárások
- Angol középfok és
- Olasz középfok
- Nem kell tapasztalat
- Középiskola

Állás elmentve

A hirdetést eltávolítottuk a mentett állásai közül.

Responsibilities

Handle emergency response calls daily and provide clear, empathetic communication while redirecting calls to the appropriate teams.
Provide empathetic, accurate, and reassuring information during high-stress moments, ensuring callers feel heard and supported while waiting to be transferred.
Provide top-tier customer service and support to all students and parental guardians who reach out for support during urgent situations.
Log all calls, key details, and actions taken in real time to maintain clear records and support incident follow-up and reporting.
Follow all EF emergency response procedures and escalation protocols, ensuring consistent and compliant handling of every interaction.

Requirements

Full Fluency in English (reading, writing, speaking)
Full Fluency in Italian (reading, writing, speaking)
All additional languages are a plus
Someone who is approachable, friendly, and handles challenges with positivity
Solution Oriented and able to provide calm support to those in distress
Experience living, working, or studying abroad is a plus
Experience with Salesforce is a plus
Full working rights in Hungary

What we offer

Full-Time position
On-site work in Budapest, Hungary
Contracts starting from beginning of June till end of August 2026
Potential mandatory training dates before start may be required
Rotational schedule to cover the emergency phone 24/7 including weekend shifts

Workplace extras

Canteen
Corporate events
Free coffee, soft drinks

Company info

At EF we believe that the world is better when people try to understand one another. Since 1965, we have helped millions of people see new places, experience new cultures, and learn new things about the world and about themselves. Our culturally immersive education programs1focused on language, travel, cultural exchange, and academics1turn dreams into international opportunities. When you join EF, you join a multicultural and diverse community working across more than hundreds of schools and offices in 50 countries, all with one shared mission of opening the world through education. Whoever you are, whatever you are passionate about1we welcome you and want you to bring that to work every day. EF is proud to be an equal opportunity employer, and we are committed to inclusion and belonging across race, ethnicity, gender, age, religion, caste, parental status, identity, experience and everything else that makes you unique. Founded in Sweden in 1965, EF has schools and offices around the world, including hubs in Boston, London, Se3o Paulo, Tokyo, Zfcrich, and more. Learn more at .