Electric Vehicle Logistics Coordinator

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DANA HUNGARY KFT. - AMDC
Munkavégzés helye

Győr
Egyéb juttatások
- Cafeteria
Munka típusa
- Teljes munkaidő
- Alkalmazotti jogviszony
Elvárások
- Angol felsőfok
- 1-3 év tapasztalat
- Főiskola

Cafeteria

Teljes munkaidő Alkalmazotti jogviszony

Angol felsőfok 1-3 év tapasztalat Főiskola

Állás elmentve

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Responsibilities

Responds to price, availability & technical inquiries. Provides properly designed technical specifications towards customers.
Provides technical support to customers on electrified products of DANA with regards to possible alternatives within DANA product range, provides solution for any technical question to inquiries or to delivered products – with co-operation of the relevant DANA engineering team
Answers customer incoming calls/chat/emails
Handles claims and returns, changes to existing orders based on client’s requirements
Enters orders into ERP system
Works with sales, accounting and product management to resolve debits, credits, and warranty related issues
Schedules and executes shipments in cooperation with logistics, customers and forwarders
Handles document requests and export documentation
Maintain customer service related master data
Participates on occasional EV related projects upon need;
Cooperate with the related operational teams to supply the highest standard of customer reaction
Performs all other duties as assigned

Requirements

Advanced English, German language is a plus.
Minimum Education (Profession / Specialty): Bachelor's degree in Engineering & or Administration
Basic electrified engineering knowledge, willingness to acquire electrified technical details
Required Experience (Years and Areas): Minimum of 2 years in customer service and/or engineering
Analysis and solution of problems and decision making
Conflict management and resolution
High customer focus
Experience with CRM Sales Force system or SAP as a plus.

What we offer

High-tech, multinational working environment in a continuously growing company
Carrier development opportunities
Variety of work with continuous personnel development opportunity
Safe working environment
Competitive compensation package
Cafeteria system
Wide range of employee social benefit package and programs

Company info

Exceed the needs of our EV customer group (low voltage / high voltage) by promptly responding to incoming inquiries. Provides proactive needs technical analysis to exceed customer expectations. Perform investigation to determine root cause for process improvements. Support the recovery actions on customer claims.

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